Patient Financial Counselor

Trinity Health; Minot (ND); On-site; USD 42,000 - 61,000; Full time

Job summary

Trinity Health Hospital Campus & Medical District in Minot, ND is seeking a Financial Counselor to guide patients through their medical financial obligations, explain insurance coverage, deductibles, and out-of-pocket costs, and help with payment options and financial assistance resources.

This role performs insurance verification, prepares cost estimates, collects payments, establishes payment plans, and assists with financial aid applications, while collaborating with clinical teams and

Qualifications

• 1+ year of billing, collections, or financial counseling in a healthcare environment required.
• 2+ years of customer service experience in healthcare required.
• Previous experience in collections, revenue cycle, or financial counseling preferred.
• Familiarity with insurance billing, reimbursement processes, and patient financial assistance programs is a plus.

Responsibilities

• Conduct insurance verification, estimate patient financial responsibility, and provide clear explanations of coverage, deductibles, and out of pocket costs.
• Collect payments, establish payment plans, and assist patients in completing financial assistance, Medicaid, and other aid applications.
• Review and monitor self pay and delinquent accounts; initiate follow up communications and coordinate with external collection agencies when required.
• Counsel patients on available payment options, Trinity Health policies, and financial resources while delivering compassionate and professional support.
• Maintain accurate documentation of financial discussions, account notes, and payment arrangements in the appropriate systems.
• Collaborate with Patient Financial Services leadership and cross department teams to resolve complex billing issues and ensure timely, compliant financial processing.

Skills

Insurance verification

Billing systems

Customer service (healthcare)

Communication skills

Problem solving

Microsoft Office Suite

Education

Associate degree in business, healthcare, or related field

Tools

Hospital billing systems

Payor portals

Microsoft Office Suite

Job description

Trinity Health Hospital Campus & Medical District in Minot, ND is seeking a Financial Counselor to guide patients through their medical financial obligations, explain insurance coverage, deductibles, and out-of-pocket costs, and help with payment options and financial assistance resources.

This role performs insurance verification, prepares cost estimates, collects payments, establishes payment plans, and assists with financial aid applications, while collaborating with clinical teams and