Patient Financial Coordinator - Patient Access

Elevance Health, Inc.; United States; À distance; USD 42 000 - 64 000; Plein temps

Résumé du poste

Elevance Health, Inc. is seeking a Patient Financial Coordinator – Patient Access who will manage financial assistance processes and coordinate with patients, physicians, and payors.

The role emphasizes empathy, strong communication, and multitasking in a remote setting. Responsibilities include handling calls, enrolling patients in assistance programs, and liaising with billing teams to resolve issues while staying current with regulatory guidelines.

Qualifications

• High school diploma or equivalent required with 3+ years in pharmacy or financial verification, or an equivalent combination of education and experience.
• Experience in a medical office setting is highly preferred.
• Experience with co-pay assistance is a plus.

Responsabilités

• Handle inbound and outbound calls and assist in scheduling patient orders.
• Coordinate and enroll patients in manufacturer or foundation assistance programs as needed.
• Communicate with patients, physicians, and payors and provide necessary financial documentation.
• Liaise between billing and collection departments to resolve financial assistance matters.
• Maintain patient medical records and financial assistance information and stay updated on copay assistance regulations.

Connaissances

Empathy

Communication

Multi-tasking

Problem solving

Formation

High school diploma or equivalent

Outils

NextGen

Description du poste

Remote

The Patient Financial Coordinator – Patient Access is responsible for processing and coordinating financial assistance.

How you will make an impact:

• Takes inbound calls, makes outbound calls, and assists in scheduling the patient orders.
• Understands a patient's financial need and assists with coordinating and enrolling in a Pharmaceutical Manufacturer and/or foundation assistance programs.
• Communicates and collaborates with patients, physicians and payors providing them with the necessary information and supporting financial documents.
• Keeps appropriate parties abreast of the patients' financial request.
• Documents and communicates the patient's medical record and financial assistance information.
• Acts as a liaison between the billing and collection departments to assist in resolving financial assistance matters.
• Stays updated with Federal, State, and contractual regulations regarding copay assistance and manufacturer programs.
• Associates in this role are expected to have the ability to multi-task, including handling calls, texts, facsimiles, and electronic queues, while simultaneously taking notes and speaking to customers.
• Additional expectations to include but not limited to: Proficient in maintaining focus during extended periods of sitting and handling multiple tasks in a fast-paced, high-pressure environment; strong verbal and written communication skills, both with virtual and in-person interactions; attentive to details, critical thinker, and a problem-solver; demonstrates empathy and persistence to resolve caller issues completely; comfort and proficiency with digital tools and platforms to enhance productivity and minimize manual efforts.
• Associates in this role will have a structured work schedule with occasional overtime or flexibility based on business needs, including the ability to work from the office as necessary.
• Performs other duties as assigned.

Minimum Requirements:

Requires a high school diploma or equivalent and a minimum of 3 years of pharmacy or financial verification experience; or any combination of education and experience, which would provide an equivalent background.

Preferred Skills, Capabilities, and Experiences:

• Experience working in a medical office setting highly preferred.
• Experience with co-pay assistance.
• NextGen experience.