Patient Copay Support Rep

Medix Staffing Solutions, Inc.; Carmel (IN); Presencial; USD 26.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

On-site training

In-office culture

Descripción de la vacante

Medix Staffing Solutions, Inc. is seeking empathetic, dependable, and professional Customer Service Representatives to support our Patient Copay Assistance program. In this role, you will serve as a vital point of contact for patients navigating their prescription copay programs and financial assistance options.

Calls are inbound with plans to introduce warm transfers and proactive outreach in the future. A comprehensive 4-week on-site training program is provided, focusing on quality patient

Formación

• 1–2 years of experience in a pharmacy billing call center, retail pharmacy, medical front office, or healthcare-focused customer service role (a minimum of 6+ months in any healthcare setting is acceptable).
• Prior Pharmacy Technician experience is a plus, though not required.

Responsabilidades

• Handle inbound calls from patients inquiring about financial support, copay eligibility, and billing assistance.
• Guide patients through copay program benefits, qualifications, and enrollment steps with patience and empathy.
• Accurately document all patient interactions, inquiries, and resolution steps in the healthcare record system.
• Maintain professional telephone etiquette, ensuring emotional intelligence and active listening on every call.
• Collaborate with internal support teams and supervisors to facilitate warm transfers and resolve complex patient inquiries.

Conocimientos

Empathy

Verbal communication

Active listening

Emotional intelligence

Punctuality

Reliability

Computer literacy

Team collaboration

Educación

Healthcare customer service experience

Herramientas

Healthcare CRM

Descripción del empleo

Salary: USD19 - USD20 per year

Compensation & Work Modality

Pay Rate: $19.00 – $20.00 / hour

Work Style / Location: Fully On-Site (Carmel)

Schedule:

Monday – Friday with occasional Saturday coverage as needed

Shift start options: 8:00 AM, 10:00 AM, or 11:30 AM (most openings are for the later start times)

Training Program: Comprehensive 4-week on-site training (Monday – Friday, 9:00 AM – 5:00 PM; Week 1 includes structured classroom learning, followed by mock calls and guided ramp-up)

Position Overview

We are seeking empathetic, dependable, and professional Customer Service Representatives to support our Patient Copay Assistance program. In this role, you will serve as a vital point of contact for patients navigating their prescription copay programs and financial assistance options.

Unlike traditional, high-stress call center environments, this position is focused on quality patient interactions, direct assistance, and meaningful outcomes. Calls are currently 100% inbound, with plans to introduce warm transfers and proactive outbound outreach in the future.

Key Responsibilities

Handle inbound calls from patients inquiring about financial support, copay eligibility, and billing assistance.

Guide patients through copay program benefits, qualifications, and enrollment steps with patience and empathy.

Accurately document all patient interactions, inquiries, and resolution steps in the healthcare record system.

Maintain professional telephone etiquette, ensuring emotional intelligence and active listening on every call.

Collaborate with internal support teams and supervisors to facilitate warm transfers and resolve complex patient inquiries.

Requirements & Qualifications

Experience:

1–2 years of experience in a pharmacy billing call center, retail pharmacy, medical front office, or healthcare-focused customer service role (a minimum of 6+ months in any healthcare setting is acceptable).

Skills & Attributes:

Exceptional patient empathy and verbal communication skills.

Strong emotional intelligence, punctuality, and reliability.

Comfort navigating computer software while actively speaking with patients.

Preferred:

Prior experience as a Pharmacy Technician (Pharm Tech) is a plus, though not required.

Why Join Us?

Meaningful Work: Spend your day making healthcare accessible and reducing financial burdens for patients in need.

Room for Growth: Work with a globally backed organization (40,000+ employees strong) offering clear, merit-based career progression into QA, Team Lead, and Supervisory roles.

Vibrant In-Office Culture: Enjoy an upgraded, collaborative office space featuring modern kitchen amenities and team engagement activities.