PATIENT ACCESS SPECIALIST- HIGH SCHOOL

Premier Health; MIDDLETOWN (OH); On-site; USD 21,000 - 26,000; Full time

Job summary

Premier Health in Middletown, OH seeks a Patient Access Specialist. You will support financial counseling, collect co-pays, and register patients in the ADT system with accuracy and care.

You will verify insurance, handle pre-certification when needed, and ensure compliance with MSP and privacy requirements, all while delivering compassionate service in a busy hospital setting.

Qualifications

• Proficient in Windows-based computer technology and typing (25 wpm).
• Able to learn multiple software/hardware used for registration and billing.
• Comfort with medical terminology and insurance concepts.

Responsibilities

• Provide financial counseling and collect co-pays/deductibles.
• Register patients by collecting and entering demographic/financial data into the ADT system.
• Verify insurance benefit information and obtain pre-certifications when needed.
• Generate ABN and ensure MSP compliance and consent documentation.
• Maintain confidentiality and deliver professional, compassionate service.

Skills

Customer service

Multitasking

Communication

Financial coordination

Problem solving

Education

8th grade or higher

High School attendance

Age > 16

Job description

Position: Patient Access Specialist- High School Student
Department: Patient Access Services
Shift: Varies/ Flex Float/ Weekends & Holidays
Status: PRN/ 8 hours per pay period
Facility: Atrium Medical Center

The Patient Access Specialist is responsible for the financial counseling, collecting co-pays and deductibles and/or providing financial assistance education to patients and their families. They are responsible for stat registering, scheduling appointments, completion of registration by collecting and entering all pertinent financial and demographic information into the ADT system, verifying insurance benefit information, generation of the ABN, reviewing orders for compliancy, completion of MSP, obtaining financial and treatment consents, placing of ordered medical procedures, obtaining a pre-certification when applicable while maintaining compliance with regulatory requirements.

The Patient Access Specialist must demonstrate Customer Focus with Patience, Composure, and Compassion. Must be able to Deal with Ambiguity by effectively coping with change; possess strong Time Management skills, Interpersonal Savvy, while supporting Peer Relationships. Demonstrates expert Functional/Technical skills while providing financial assessment and evaluation of each patient entering the hospital. The Patient Access Specialist must comprehend the hospital’s financial policies, possess the ability to apply it to the patient, and secure payment for the patient’s hospital liability. Patient Access Specialist are required to maintain excellent customer service standards at all times in order to effectively communicate with physicians, physician offices, patients, and co-workers. Patient Access Specialists are required to efficiently perform all duties while ensuring patient confidentiality and privacy rights.

Education

Minimum Level of Education Required: No requirement

• At least 8th grade
• Attendance in Vocational or High School
• Age > 16

Additional requirements

• Position specific testing requirement: Must be proficient in Windows-based computer technology, including keyboarding and typing at least 25 wpm.
• Required to work within the scope of State and Federal minor labor and wage and hour limitations.

Licensure/Certification/Registration

• Medical Terminology certification preferred.

Experience

Minimum Level of Experience Required: No prior job-related work experience

Preferred experience: Customer service, general clerical/office, hospital, medical office/clinic, or insurance company. Applicable class work may be substituted for previous work experience.

Knowledge/Skills

1. Ability to perform a variety of tasks, often changing assignments on short notice.
2. Must be adept at multi-tasking.
3. Will be required to learn and work with multiple software/hardware products to be used during the course of an average work day.
4. Must possess excellent verbal and listening communication skills.
5. Must be able to maintain a professional demeanor in stressful situations.
6. Must be adept with machinery typically found in a business office environment.
7. Possesses mathematical aptitude to make contractual calculations and estimate patient financial obligations to achieve financial clearance.
8. Able to build productive relationships with all contacts.
9. Must be able to complete Medicare Compliance training within 90 days of hire.
10. Prefer minimally one-year experience in a hospital, medical office/clinic, or insurance company.
11. Overall knowledge of third party collections, registration, billing and contracts is preferred.