Patient Financial Coordinator

Georgia Department of Public Health (GA); Athens (GA); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Flexible schedule

Training opportunities

ERS GSEPS retirement plan

13 paid holidays

Paid vacation and sick leave

Paid parental leave

Dental insurance

Vision insurance

Life insurance

Job summary

The Georgia Department of Public Health (DPH) Specialty Care Clinic seeks a Patient Financial Coordinator to support Ryan White eligibility and enrollment into ADAP, HICP, and other financial assistance programs. The role works with a multi-disciplinary team to ensure program compliance and provide benefits counseling.

Responsibilities include processing applications, maintaining CareWare/Data Rx, assisting with Open Enrollment, and coordinating with insurers, pharmacies, and care providers.

Qualifications

• High school diploma or GED required with 3 years of related experience, or 1 year at a lower level.
• Experience handling patient eligibility processes and benefit coordination is preferred.
• Ability to manage documentation and stay compliant with program rules.

Responsibilities

• Provide benefits counseling and process Ryan White eligibility for ADAP/HICP and related programs.
• Assist clients with healthcare plan applications during Open Enrollment.
• Maintain CareWare, Data Rx, and other systems daily to track eligibility and deadlines.
• Coordinate insurance enrollment, premium payments, co-pays, and changes with carriers and PBMs.
• Perform data entry in EHRs and other databases; maintain accurate records.
• Follow up with clients and staff on certification deadlines and renewals.
• Collaborate with interdisciplinary team to connect clients to services.

Skills

Administrative experience

Data entry

Communication skills

Education

High School Diploma or GED

Tools

CareWare

Data Rx

Electronic Health Records

Job description

Pay Grade: G

Who We Are.We protect lives. The Georgia Department of Public Health (DPH) is the lead agency entrusted by the people of Georgia to protect lives and promote healthy lifestyles in communities throughout the state. We are committed to preventing disease, injury, and disability; promoting health and well-being; and preparing for and responding to disasters.

What We Offer.As a member of the DPH team, you will join a group of passionate individuals dedicated to serving Georgians. Regardless of your role, you will contribute to protecting lives while enjoying a wide range of benefits.

• Make a Professional Impact – Build your career where it matters and protect lives in the community where you live, work, and play.
• Enjoy Workplace Flexibility– Experience flexibility in how you work so you can be your best self for you and the people of Georgia.
• Work with a Dynamic and Diverse Team– Collaborate with employees who share ideas and leverage collective strengths.
• Achieve Career Longevity – Take advantage of opportunities for learning and development that support a long-term career.
• Take Part in a Hands-on Working Culture – Work in a unique culture of active engagement and problem-solving, no matter your role.
• Feel Pride in Where you Work – Be part of making an impact in public health alongside dedicated people just like yourself.

The Specialty Care Clinic is seeking a Patient Financial Coordinator to support activities that determine Ryan White eligibility and enrollment of clients into the AIDS Drug Assistance Program (ADAP), Health Insurance Continuation Program (HICP) and other forms of financial assistance. Working with a multi-disciplinary team that includes case management and medical providers, the coordinator will process applications and assume responsibility for ensuring compliance with Ryan White program requirements.

• Provide benefits counseling, obtain and process documents to certify Ryan White eligibility for ADAP/HICP and other patient assistance programs.
• Assist clients with obtaining and processing healthcare plan applications during Open Enrollment.
• Maintain and monitor CareWare, Data Rx, and other relevant programs daily, weekly, and monthly to track upcoming eligibility, expiration dates, and patient compliance.
• Coordinate, monitor, track, and evaluate insurance enrollment, premium payments, co-pays, and changes in benefits with individuals, agencies, health insurance carriers, pharmacies, and the contracted Pharmacy Benefits Manager.
• Perform data entry and documentation in electronic health records and other databases.
• Provide timely follow-up and communication with clients and staff on important deadlines for certification and recertification of eligibility documents.
• Actively participate in interdisciplinary team meetings and collaborate with case management team to obtain information and refer clients to other services, as appropriate.

High school diploma/GED and three (3) years of job-related experience; or One (1) year of experience required at the lower level Admin Assistant 1 (GST050) or position equivalent.

This position is subject to close at any time once a satisfactory applicant pool has been identified.

The DPH Commissioner and agency leaders encourage all employees to engage in regular wellness activities and to make lifestyle choices that promote health and well-being.

The use of physical activity breaks during the workday is authorized to support this philosophy and help employees meet their wellness goals.A maximum of 30 minutes of physical activity may be allocated per workday, typically in the form of two 15-minute breaks or one 30-minute break.

Employment Information

State of Georgia employees are subject to the rules of the State Personnel Board regarding salary.

DPH accepts educational credentials recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE) as valid. DPH will contact educational institutions to verify degrees, diplomas, licensures, and other relevant credentials.

The candidate selected for this position may be subject to pre-employment drug screening and a criminal background check.

Relocation assistance is not provided.

In the event of an identified emergency, you may be required, as a term and condition of DPH employment, to assist in meeting the emergency responsibilities of the department.

ADA Statement

DPH is committed to providing access and reasonable accommodation in its services, programs, activities, and employment for individuals with disabilities. To request a reasonable accommodation for the application or interview process, emailinclude [e-mail].

DPH is an Equal Opportunity Employer

Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered, but may not receive an interview. DPH will contact selected applicants to proceed with the application process. Applicants who are not selected will not receive notification.

This position is subject to close at any time once a satisfactory applicant pool has been identified.

BENEFITS

Standard Benefits for Full-Time Salaried Employees

In addition to a competitive salary, we offer a generous benefits package that includes a flexible schedule, training opportunities, health insurance, employee retirement plan (ERS GSEPS), deferred compensation, 13 paid holidays, vacation and sick leave, paid parental leave, dental, vision, long-term care, and life insurance.

Standard Benefits for Part-Time Employees

Part-time employees are eligible to participate in the Georgia Defined Contribution Plan and receive paid parental leave.