Patient Financial Concierge & Benefits Advocate

University of California; Los Angeles (CA); On-site; USD 44,000 - 69,000; Full time

Job summary

University of California is seeking a detail-oriented team member for the Patient Financial Responsibility unit. Under the general supervision, you will communicate insurance benefits and financial plans to patients and staff to support cost-effective, expedient, and targeted treatment.

Responsibilities include generating pre-service cost estimates, verifying benefits, and collecting payments when applicable, while delivering excellent service to patients, faculty, and external partners.

Qualifications

• Detail-oriented, self-directed professional with strong communication skills.
• Ability to read English training materials and follow policies.
• Capacity to work independently and as part of a team in a demanding environment.

Responsibilities

• Generate pre-service patient responsibility cost estimates and communicate them to patients.
• Verify insurance benefits and eligibility and explain patient liability before appointments.
• Accept pre-service patient payments when applicable and inform patients of financial responsibilities.
• Answer calls and emails, providing excellent customer service to patients, UCLA staff, and vendors.

Skills

Interpersonal skills

Oral communication

Prioritization

Attention to detail

Multitasking

Phone etiquette

Job description

University of California is seeking a detail-oriented team member for the Patient Financial Responsibility unit. Under the general supervision, you will communicate insurance benefits and financial plans to patients and staff to support cost-effective, expedient, and targeted treatment.

Responsibilities include generating pre-service cost estimates, verifying benefits, and collecting payments when applicable, while delivering excellent service to patients, faculty, and external partners.