Patient Financial Responsibility Representative

UCLA Health; Los Angeles (CA); On-site; USD 44,000 - 69,000; Full time

Job summary

UCLA Health in Los Angeles seeks a team member for the Patient Financial Responsibility team under the Director of Revenue Cycle Operations Enhancement and Development. You will generate pre-service cost estimates, communicate them to patients, and collect pre-service payments when applicable, while ensuring clear guidance for registration and financial clearance.

You will also handle inquiries via phone and email, delivering excellent customer service to patients, UCLA staff, and external

Job description

Description

Under the general supervision of the Director of Revenue Cycle Operations Enhancement and Development, you will serve as a team member on the Patient Financial Responsibility team. You will be responsible for understanding and communicating insurance benefits and financial plans to management, colleagues, clinic staff, and/or patients to support the patient in receiving cost-effective, expedient, and targeted treatment. In addition, you will be responsible for the following:

• Generating pre-service patient responsibility cost estimates, communicating estimate information to patients, and accepting pre-service patient payments, when applicable
• Generating cost estimates may include pre-service registration and financial clearance activities, such as verifying insurance benefits and eligibility, determining patient liability information, understanding appropriate authorization/referral requirements for scheduled appointments, and/or informing patients of their financial responsibility before their appointment
• Answering incoming calls to the phone system and/or emails and providing excellent customer service to patients, UCLA faculty/staff, outside vendors, insurance company representatives, and registration representatives

Salary Range: $31.99 - $50.24/hourly