Patient Financial Benefits Advisor II

University of Miami; Miami (FL); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Medical benefits

Tuition remission

Job summary

The University of Miami/UHealth Department of Clinical Access is seeking a full-time Patient Benefits Advisor 2 in Miami to help patients secure insurance coverage and understand their costs.

The role guides patients through coverage gaps, arranges payment plans, and provides detailed cost estimates. You will collaborate with departments, insurers, and guarantors to resolve balances and support financial counseling. Strong communication and attention to detail are essential.

Qualifications

• High school diploma or equivalent.
• Minimum 2 years of relevant experience.

Responsibilities

• Reviews schedules and identifies uninsured/under-insured patients and those with previous balances.
• Conducts comprehensive review of scheduled services, insurance coverages, previous balances, and payment history and creates a detailed estimate.
• Develops global packages for self-pay patients/guarantors promptly within 24 business hours of request.
• Educates patients on costs, insurance coverage and out-of-pocket costs with a detailed estimate of costs.
• Assists patient/guarantors in meeting financial obligations by offering payment plans or alternative sources.
• Processes credit card payments over the telephone in line with PCI security standards and monitors deposits/payments.
• Maintains collaborative relationships with departments, providers, insurers, and agencies to assist patient/guarantor.
• Provides statements in accordance with policies and procedures.
• Trains new recruits and acts as SME for Patient Benefits Advising team.

Skills

Customer service

Communication

Detail oriented

Interpersonal skills

Medical terminology

Education

High school diploma or equivalent

Job description

The University of Miami/UHealth Department of Clinical Access is seeking a full-time Patient Benefits Advisor 2 in Miami to help patients secure insurance coverage and understand their costs.

The role guides patients through coverage gaps, arranges payment plans, and provides detailed cost estimates. You will collaborate with departments, insurers, and guarantors to resolve balances and support financial counseling. Strong communication and attention to detail are essential.