Patient Benefits & Financial Counselor

University of Miami; Oregon; Hybrid; USD 52,000 - 80,000; Full time

Job summary

University of Miami is seeking a Patient Benefits Advisor 2 to help patients secure insurance coverage and understand costs for required services. The role involves calculating estimates, arranging payment plans, and guiding patients and guarantors through financial options.

You'll collaborate with hospital departments and insurers, train new staff, and ensure compliant handling of payments. A strong customer service background and knowledge of medical terminology are essential.

Qualifications

• High school diploma or equivalent.
• Minimum 2 years of relevant experience.
• Any relevant education, certifications and/or work experience may be considered.
• Strong customer service skills.
• Strong written and verbal communication skills.
• Highly detail oriented and organized.
• Excellent interpersonal skills.
• Knowledge of medical terminology.

Responsibilities

• Review schedules and identify uninsured/under-insured patients.
• Conduct comprehensive review of services, insurance coverages, previous balances and payment history; create a detailed estimate.
• Develop global packages for self-pay patients/guarantors promptly within 24 business hours of request.
• Advocate for patients by educating costs and out-of-pocket estimates.
• Assist patients/guarantors with payment plans and alternate payment sources.
• Process credit card payments securely per PCI standards.
• Collaborate with departments, providers, insurers and agencies to resolve balances.
• Train new recruits in Patient Benefit Advising; act as Subject Expert and resource.

Skills

Customer service

Written and verbal communication

Detail oriented

Interpersonal skills

Medical terminology

2 years experience

Education

High school diploma

Job description

University of Miami is seeking a Patient Benefits Advisor 2 to help patients secure insurance coverage and understand costs for required services. The role involves calculating estimates, arranging payment plans, and guiding patients and guarantors through financial options.

You'll collaborate with hospital departments and insurers, train new staff, and ensure compliant handling of payments. A strong customer service background and knowledge of medical terminology are essential.