Patient Financial Concierge

West Park Hospital; Cody (WY); On-site; USD 38,000 - 56,000; Full time

Job summary

Cody Regional Health in Cody, WY is seeking a Financial Advocate Specialist to coordinate self-pay credit and collections and provide pre-service financial counseling. The role includes handling patient inquiries, payment plans, and insurance questions.

The position emphasizes confidentiality, strong communication, and accurate documentation, with daily cash handling responsibilities and knowledge of CRH EMR and MyChart systems.

Qualifications

• High school diploma or GED required.
• HFMA certifications as appropriate.

Responsibilities

• Coordinate self-pay credit and collections for the hospital.
• Provide financial counseling and patient education on estimates and payment plans.
• Respond to MyChart inquiries and billing questions.
• Maintain confidentiality and handle sensitive patient information.
• Balance cash drawer and complete daily closeout procedures.

Skills

Confidentiality

Interpersonal skills

Organizational skills

Verbal and written communication

MS Office

CRH EMR

Medical terminology

Self-motivation

Authorization knowledge (pre-author),s

Education

High School diploma or GED

Tools

CRH EMR

Excel

Outlook

MyChart

Job description

Cody Regional Health in Cody, WY is seeking a Financial Advocate Specialist to coordinate self-pay credit and collections and provide pre-service financial counseling. The role includes handling patient inquiries, payment plans, and insurance questions.

The position emphasizes confidentiality, strong communication, and accurate documentation, with daily cash handling responsibilities and knowledge of CRH EMR and MyChart systems.