Patient Financial Advocate & Counselor

Cody-Regional-Health; Cody (WY); On-site; USD 42,000 - 54,000; Full time

Job summary

Cody Regional Health in Cody, Wyoming seeks a Financial Advocate Specialist - PFS to coordinate self-pay credit and collections, provide pre-service estimates, and assist with payment plans. The role requires strong communication, confidentiality, and MS Office/EMR proficiency. HFMA certifications are a plus.

The position entails handling patient inquiries, assisting with financial assistance applications, and ensuring accurate cash handling and documentation in a busy healthcare setting.

Qualifications

• High school diploma or GED required.
• Experience in hospital setting, physician office, and financial area preferred.
• Excellent communication skills required; cash collections and insurance experience preferred.

Responsibilities

• Coordinate self-pay credit and collections for Cody Regional Health.
• Provide patient estimates and set up payment plans as needed.
• Answer billing questions via inbound calls, MyChart, and walk-ins.
• Screen for financial assistance and Medicaid eligibility; assist with applications.

Skills

Confidentiality

Interpersonal skills

Organizational skills

Verbal & written communication

Insurance authorizations

Adaptability under workload

Willingness to take on additionaldut

Microsoft Office

CRH EMR

Medical terminology

Education

High School diploma or GED

Tools

CRH EMR

Microsoft Word

Microsoft Excel

Microsoft Outlook

MyChart familiarity

Job description

Cody Regional Health in Cody, Wyoming seeks a Financial Advocate Specialist - PFS to coordinate self-pay credit and collections, provide pre-service estimates, and assist with payment plans. The role requires strong communication, confidentiality, and MS Office/EMR proficiency. HFMA certifications are a plus.

The position entails handling patient inquiries, assisting with financial assistance applications, and ensuring accurate cash handling and documentation in a busy healthcare setting.