Patient Financial Advocate & Services Coordinator

Western Reserve Hospital; Cuyahoga Falls (OH); On-site; USD 25,000 - 39,000; Full time

Job summary

Western Reserve Hospital in Cuyahoga Falls, OH is seeking a Financial Counselor to verify patient demographics, insurance coverage and referring physician data, while ensuring accurate and timely billing information.

You will provide financial counseling, work with insurers to secure payments for services, and advocate for patients when billing problems occur. Strong communication, data entry, and Excel/Word skills are required.

Qualifications

• Associates degree in business or closely related field preferred.
• Two (2) years of related financial experience can substitute for degree requirement.
• Two (2) years experience in medical insurance verification and other hospital finance areas.
• Knowledge of verification requirements for Medicare, Medicaid, commercial insurance, managed care plans, workers compensation and other third party payors.
• Experience in patient advocacy preferred.
• Excellent oral and written communication skills required.
• Ability to pass medical terminology test administered by HR.
• Ability to pass data entry alpha numeric test administered by HR.
• Knowledge of Microsoft Word and Excel.
• Windows based PC experience and the ability to operate facsimile and other related office equipment.

Responsibilities

• Extensive utilization of the system tools to ensure accurate and timely patient financial information.
• Collects and verifies demographic information, insurance coverage and referring physician data for the service line.
• Provide financial counseling services to patients.
• Works with insurance companies to ensure proper and timely payments for all related service line services.
• Acts as an advocate for the patient when billing problems occur.

Education

Associates degree in business

Two years of related financial experience

Tools

Microsoft Word

Microsoft Excel

Windows PC

Job description

Western Reserve Hospital in Cuyahoga Falls, OH is seeking a Financial Counselor to verify patient demographics, insurance coverage and referring physician data, while ensuring accurate and timely billing information.

You will provide financial counseling, work with insurers to secure payments for services, and advocate for patients when billing problems occur. Strong communication, data entry, and Excel/Word skills are required.