Patient Financial Counseling Representative

Mass General Brigham Incorporated; Boston (MA); Hybrid; USD 41,000 - 59,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Mass General Brigham Incorporated in Boston, MA, is seeking a Patient Financial Counseling Representative to help patients navigate financial aspects of care, explain insurance coverage, copays, deductibles, and available assistance programs. This hybrid role requires on-site presence at MGH main campus and 40 hours weekly.

The ideal candidate will have a high school diploma (Bachelor's in Health Administration preferred), 1–2 years in healthcare financial services, strong communication,

Qualifications

• Knowledge of healthcare billing and reimbursement processes.
• Familiarity with government programs such as Medicaid and Medicare.
• Strong communication skills to explain complex financial concepts clearly.
• Excellent organizational skills and attention to detail for documentation and processes.
• Ability to handle confidential information with professionalism and discretion.

Responsibilities

• Meet with patients or their representatives to explain financial aspects of care, including insurance, copays, deductibles, and out-of-pocket expenses.
• Provide information about financial assistance programs, eligibility, and application processes.
• Assist patients in completing financial aid applications and submitting required documents.
• Verify insurance coverage, eligibility, benefits, and pre-authorization requirements.
• Collaborate with insurance companies and providers to obtain necessary authorizations.

Skills

Communication skills

Empathy in patient interaction

Organizational skills

Attention to detail

Discretion with confidential info

Education

High School Diploma or Equivalent

Bachelor's Degree in Health Administration

Job description

## Patient Financial Counseling RepresentativeApply: Hybrid: Boston-MA: Full time: Posted Today: RQ4083052Site: Mass General Brigham IncorporatedMass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.**Job Summary**Summary: -Responsible for assisting patients in navigating the financial aspects of healthcare services. Provide guidance and support in understanding financial obligations, insurance coverage, and available assistance programs. Does this position require Patient Care? No Essential Functions: --Meet with patients or their representatives to explain the financial aspects of their healthcare services, including insurance coverage, copayments, deductibles, and out-of-pocket expenses. -Provide clear and accurate information about available financial assistance programs, eligibility criteria, and application processes. -Assist patients in understanding and completing financial aid applications, ensuring all required documentation is collected and submitted. -Verify patients' insurance coverage, including eligibility, benefits, and pre-authorization requirements. -Collaborate with insurance companies and healthcare providers to obtain necessary authorizations for procedures, treatments, or services.**Qualifications**Education High School Diploma or Equivalent required and Bachelor's Degree Health Administration preferred Can this role accept experience in lieu of a degree? No Experience Experience in a healthcare financial services or patient advocacy role. 1-2 years preferred Knowledge, Skills and Abilities - Knowledge of healthcare billing and reimbursement processes, insurance plans, and financial assistance programs. - Familiarity with government programs such as Medicaid, Medicare, and Social Security is beneficial. - Strong communication skills, with the ability to explain complex financial concepts in a clear and empathetic manner. - Excellent organizational skills and attention to detail for managing documentation and application processes. - Ability to handle sensitive and confidential information with professionalism and discretion. - Proficiency in using relevant computer software and applications for data entry, documentation, and communication.**Additional Job Details (if applicable)** Certified Application Counselor through the Massachusetts Health Connector preferred. This is a hybrid role, requiring an onsite presence at MGH main campus.**Remote Type**Hybrid**Work Location**90 Blossom Street**Scheduled Weekly Hours**40**Employee Type**Regular**Work Shift**Day (United States of America)**Pay Range**$19.81 - $28.30/Hourly**Grade**3At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.**EEO Statement:**0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.