Patient Financial Advocate – Eligibility Specialist

Savista; Center (IN); On-site; USD 48,712,000 - 74,501,000; Full time

Benefits offered by this job

Health benefits

Paid holidays

401(k) with company match

Paid volunteer time

Career development

Job summary

Savista is actively recruiting Eligibility Specialists to support patients navigating financial assistance programs and to help reduce barriers to care. You’ll guide patients through Medicaid, Medicare, disability, and charity programs while maintaining privacy and accurate records.

The role emphasizes compassionate communication, collaboration with hospital teams, and the ability to manage multiple locations as needed.

Qualifications

• High school diploma or GED.
• 1+ year of experience in a customer-facing role; healthcare, financial counseling, social services, or similar experience preferred.
• Proficiency in English and Spanish preferred.
• Basic knowledge of Medicaid, Medicare, and Social Security Disability programs.
• Strong organizational skills and attention to detail.
• Ability to navigate multiple software systems, applications, and platforms.
• Strong communication skills and the ability to explain complex information clearly and empathetically.
• Comfort working in a fast-paced environment with changing priorities.
• Desire to help patients and build rapport through compassionate communication.
• Reliable transportation and a valid driver’s license.

Responsibilities

• Serve as a patient advocate by meeting with patients to assess eligibility for financial assistance programs.
• Engage patients through phone outreach to support completion of required screenings and documentation.
• Guide patients through applications for programs such as Medicaid, Medicare, disability, and hospital charity care.
• Help patients understand their financial responsibilities and available assistance options.
• Build relationships with patients, hospital staff, government agencies, and internal teams to resolve eligibility issues.
• Manage a high caseload while prioritizing follow-up, meeting deadlines, and maintaining productivity and quality expectations.
• Maintain accurate and confidential patient records in compliance with HIPAA and organizational policies.
• Use multiple systems and tools to document, track, and report patient information.
• Support operational needs and provide coverage at nearby hospital locations when needed.
• Complete special projects as assigned.

Skills

Customer service

Bilingual English/Spanish

Communication skills

Organizational skills

Empathy / compassionate communication

Education

High school diploma or GED

Job description

Savista is actively recruiting Eligibility Specialists to support patients navigating financial assistance programs and to help reduce barriers to care. You’ll guide patients through Medicaid, Medicare, disability, and charity programs while maintaining privacy and accurate records.

The role emphasizes compassionate communication, collaboration with hospital teams, and the ability to manage multiple locations as needed.