Patient Financial Advocate & Billing Specialist

Geisinger; Pittston (Luzerne County); On-site; USD 52,000 - 70,000; Full time

Job summary

Geisinger is seeking a Patient Financial Counselor to work within its Revenue Management and Patient Financial Services teams. The role involves interviewing patients, determining eligibility for Medicaid and other funding sources, and educating patients on their financial responsibilities prior to services.

The incumbent serves as a primary contact for financial questions, coordinates with various departments to resolve issues, and ensures accurate documentation in the EMR to support timely and

Responsibilities

• Interviews patients to discuss financial options and pre-service arrangements for admissions, surgeries, and outpatient visits.
• Discusses patient eligibility for Medicaid and other government or private sources as appropriate.
• Coordinates with Revenue Management teams to resolve billing and financial clearance issues.
• Explains insurance benefits and payment terms, and educates patients about expected financial responsibilities.
• Documents encounters in the Electronic Medical Record and tracks account status across the revenue life cycle.

Job description

Geisinger is seeking a Patient Financial Counselor to work within its Revenue Management and Patient Financial Services teams. The role involves interviewing patients, determining eligibility for Medicaid and other funding sources, and educating patients on their financial responsibilities prior to services.

The incumbent serves as a primary contact for financial questions, coordinates with various departments to resolve issues, and ensures accurate documentation in the EMR to support timely and