Patient Financial Advocate

Ochsner Health; Slidell (LA); Remote; USD 32,000 - 52,000; Full time

Job summary

Ochsner Health seeks a Patient Billing Support specialist to assist patients with billing questions and account issues in a fast-paced healthcare environment. You will review bills, collect outstanding balances, and explore payment options while coordinating with providers and departments.

The role requires strong communication, data entry accuracy, and proficiency with common office software. Some travel to other facilities may be required as needed.

Qualifications

• Requires high school diploma or equivalent; bachelor’s degree preferred.
• 1 year of customer service, healthcare, or office experience preferred.
• Proficient with Windows-style applications (Word, Excel, PowerPoint) and various role-specific software.

Responsibilities

• Assist patients with billing inquiries face to face, by email, or by phone or mail.
• Act as liaison between patients, providers and departments to resolve charges and balances.
• Ensure timely and accurate authorizations and provide cost estimates for procedures.

Skills

Data entry

Verbal communication

Written communication

MS Office

Multitasking

Customer service

Healthcare billing

Attention to detail

Independent decision making

Travel to other facilities

Education

High School diploma or equivalent

Bachelor's degree

Tools

Word

Excel

PowerPoint

Billing software

Job description

Ochsner Health seeks a Patient Billing Support specialist to assist patients with billing questions and account issues in a fast-paced healthcare environment. You will review bills, collect outstanding balances, and explore payment options while coordinating with providers and departments.

The role requires strong communication, data entry accuracy, and proficiency with common office software. Some travel to other facilities may be required as needed.