Patient Financial Advocate

Talentify; McAlester (OK); On-site; USD 42,000 - 56,000; Full time

Job summary

McAlester Regional Health Center in McAlester, OK is seeking a Financial Counselor to support the Revenue Cycle by explaining insurance benefits, estimated patient responsibilities, and billing practices.

You will verify eligibility, assist with Medicaid and charity care, set up payment plans, and coordinate with clinical and administrative teams to improve the patient experience and ensure compliant reimbursement.

Qualifications

• High school diploma or equivalent required.
• One year of experience in healthcare registration, insurance verification, patient financial services, billing, and collections.
• Strong customer service and communication skills.
• Basic mathematical and analytical skills.
• Ability to maintain confidentiality and exercise sound judgment.
• Ability to prioritize multiple assignments while maintaining accuracy and attention to detail.

Responsibilities

• Meet with patients to explain insurance coverage, estimated costs, and payment options.
• Verify insurance eligibility and review patient financial information.
• Assist patients with Medicaid, financial assistance, charity care, and payment plan applications.
• Provide cost estimates and explain hospital billing policies.
• Establish payment arrangements and collect patient payments when appropriate.
• Maintain accurate documentation of financial counseling activities.
• Collaborate with clinical and revenue cycle departments to resolve account issues.
• Ensure compliance with HIPAA, hospital policies, and applicable regulations.
• Deliver compassionate customer service while supporting the hospital's revenue cycle.
• Perform other duties as assigned.

Skills

Customer service

Communication skills

Confidentiality

Attention to detail

Multitasking

Math skills

Education

High school diploma or equivalent

Tools

EHR systems

Payer portals

Microsoft Office

Patient accounting systems

Job description

McAlester Regional Health Center in McAlester, OK is seeking a Financial Counselor to support the Revenue Cycle by explaining insurance benefits, estimated patient responsibilities, and billing practices.

You will verify eligibility, assist with Medicaid and charity care, set up payment plans, and coordinate with clinical and administrative teams to improve the patient experience and ensure compliant reimbursement.