Patient Financial Advocate

Duncan Regional Hospital; Duncan (OK); On-site; USD 38,000 - 52,000; Full time

Job summary

Duncan Regional Hospital in Duncan, OK seeks a Financial Counselor to help patients navigate insurance benefits, estimate financial liability, and advise on coverage. The role supports timely billing and requires accurate patient demographics and documentation.

You will verify eligibility, prepare patient packets, communicate payment options, and assist with charity care or Medicaid eligibility, while ensuring HIPAA-compliant practices and coordination with scheduling.

Qualifications

• Communication skills including fluency in oral and written English.
• Basic computer skills including use of email and EHR information tools.
• Ability to multi-task and stay organized in a busy hospital environment.
• Knowledge of medical terminology and HIPAA regulations.

Responsibilities

• Verify eligibility and benefits with insurance companies or websites.
• Prepare patient paperwork packets and journal entries.
• Inform patients of estimated financial responsibility prior to services.
• Coordinate with scheduling and registration to process same-day MRI/CT add-ons as needed.

Skills

Fluent English communication

Basic computer skills

Time management

Verbal listening

Education

High school diploma or equivalent

Tools

Electronic Health Records (EHR)

Job description

Duncan Regional Hospital in Duncan, OK seeks a Financial Counselor to help patients navigate insurance benefits, estimate financial liability, and advise on coverage. The role supports timely billing and requires accurate patient demographics and documentation.

You will verify eligibility, prepare patient packets, communicate payment options, and assist with charity care or Medicaid eligibility, while ensuring HIPAA-compliant practices and coordination with scheduling.