Patient Financial Advocate

Centinela Hospital Medical Center

Los Angeles (CA)

On-site

USD 32,000 - 33,000

Full time

14 days+

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Job summary

Encino Hospital Medical Center in Encino, CA is seeking a Financial Counselor to help patients understand their responsibility before elective procedures. You will verify insurance, explain costs, and arrange payments or discounts as needed, working closely with case management.

This full-time daytime role offers a comprehensive benefits package and a collaborative team focused on quality care and community service.

Qualifications

Knowledge of standard insurance companies and verification requirements.
Well versed in authorization processes for all payers.
Ability to multi-task, prioritize needs to meet required timelines.
Analytical and problem-solving skills.
Customer Services experience required.
High School Graduate or GED Equivalent Required (effective 4/1/14 for all new hires)

Responsibilities

Determine patient liability based on benefits and advise patient of their liability prior to scheduled elective procedures; notify patient of financial responsibility.
Verify insurance eligibility, and benefits for emergent and urgent admissions, procedures or other services ensuring communication of patient responsibility to the patient or responsible party.
Assist patients in making arrangements as needed for patient responsibility by time of discharge for emergent or urgent services.
Screens and refers patients for possible linkage to government assistance programs as well as Charity or Discounts per the facility policies.
Work with Case Management to secure Medicaid/Medical treatment authorizations as needed.