Patient Financial Advocate

ECU Health; Greenville (NC); Presencial; USD 24 000 - 35 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Great Benefits

Onsite role

Resumo da oferta

ECU Health in Greenville, NC seeks an attentive Patient Financial Counselor to provide service at the Central Business Office. You will pursue self-pay balances, help patients access financial assistance, and ensure accurate documentation while coordinating with the Billing Department.

The role requires strong customer service, knowledge of payer processes, and adherence to HIPAA. It is an onsite, day-shift position with comprehensive benefits.

Qualificações

• High School and 2+ years of related training/education in health, business or related fields.
• Experience with third-party payers, patient accounting, or related roles.
• One year of related experience may substitute for education as noted in the requirements.

Responsabilidades

• Review daily self-pay patient registrations.
• Initiate calls to obtain insurance information and payment arrangements.
• Search for unidentified Medicaid coverage and update insurance status.
• Counsel uninsured patients and refer for financial assistance programs.
• Document referrals and maintain accurate account notes.
• Facilitate payment plans and coordinate with Billing Department.
• Comply with HIPAA policies and protect patient information.
• Serve as liaison between customers and ECU Health services.

Conhecimentos

Customer Service

Collections

Third party payers experience

Formação académica

High School or higher with related training/education

Associate degree or higher

Descrição da oferta de emprego

ECU Health in Greenville, NC seeks an attentive Patient Financial Counselor to provide service at the Central Business Office. You will pursue self-pay balances, help patients access financial assistance, and ensure accurate documentation while coordinating with the Billing Department.

The role requires strong customer service, knowledge of payer processes, and adherence to HIPAA. It is an onsite, day-shift position with comprehensive benefits.