Patient Financial Advocate

Duncan Regional Hospital; Duncan (OK); On-site; USD 42,000 - 54,000; Full time

Job summary

Duncan Regional Hospital in Duncan, OK is hiring a Financial Counselor to assist patients with insurance benefits, eligibility verification, and financial planning before services. The role emphasizes accuracy in patient data, timely communications, and collaborative patient scheduling.

The Financial Counselor advises on coverage, helps with potential charity care and Medicaid eligibility, and supports registration and revenue cycle processes to improve reimbursement.

Qualifications

• Fluent English communication required, both written and verbal.
• Strong customer service and multitasking abilities.
• Familiarity with electronic health records and basic IT tools.

Responsibilities

• Verify eligibility and benefits with insurance providers.
• Prepare patient documentation and enrollment packets according to policy.
• Review schedules to estimate patient financial liability prior to services.
• Communicate with patients about financial arrangements and charity care options.
• Maintain accurate patient demographics and ensure timely pre-registration.

Skills

English fluency

Communication skills

Basic computer skills

HIPAA knowledge

Education

High school diploma or equivalent

Job description

Duncan Regional Hospital in Duncan, OK is hiring a Financial Counselor to assist patients with insurance benefits, eligibility verification, and financial planning before services. The role emphasizes accuracy in patient data, timely communications, and collaborative patient scheduling.

The Financial Counselor advises on coverage, helps with potential charity care and Medicaid eligibility, and supports registration and revenue cycle processes to improve reimbursement.