Patient Financial Counselor – RCM & Family Billing

Action Behavior Centers - ABA Therapy for Autism; Texas; On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

PTO 10 days

10 paid holidays

2 flex days + tenure

Student loan repayment up to $600

Tuition discounts

DoorDash Pass

Job summary

Action Behavior Centers, LLC seeks a Patient Financial Counselor in Austin, TX to support ABC’s Revenue Cycle Management by communicating financial obligations to families and establishing monthly payment plans. The role requires reviewing benefits, MOOP estimates, and guiding families through the billing process.

You will coordinate with families on insurance changes, ensure accurate demographics, and assist with the Central Reach portal and charity care documentation while maintaining HIPAA

Qualifications

• High school diploma required; bachelor’s degree preferred.
• 2 years of related experience.
• Strong communication and scheduling skills.

Responsibilities

• Schedule meetings with new and existing patients to review insurance coverage and ABC policy responsibilities.
• Review verified benefits to confirm MOOP and patient financial responsibility for treatment.
• Explain the ABC billing process and how insurance and patient billing work.
• Confirm and update patient demographic data (phone, email, address, etc.).
• Assist families with Central Reach portal setup, notifications, and payment functions.
• Confirm charity care application submission and required documents.

Skills

High-volume work

Effective communication

Interpersonal skills

RCM knowledge

2 years experience

Education

High School Diploma

Bachelor’s degree in Business/Management or related area

Tools

Central Reach portal

Job description

Action Behavior Centers, LLC seeks a Patient Financial Counselor in Austin, TX to support ABC’s Revenue Cycle Management by communicating financial obligations to families and establishing monthly payment plans. The role requires reviewing benefits, MOOP estimates, and guiding families through the billing process.

You will coordinate with families on insurance changes, ensure accurate demographics, and assist with the Central Reach portal and charity care documentation while maintaining HIPAA