Patient Finance Navigator I

Orlando Health, Inc.; Orlando (FL); On-site; USD 25,000 - 33,000; Full time

Job summary

Orlando Health Orlando Regional Medical Center (ORMC) is seeking a Financial Counselor I to guide patients and families through billing processes and insurance verification. This role emphasizes clear communication and compassionate support during a stressful time for patients.

Eligible candidates typically have a high school diploma, proficiency with Microsoft Office, and at least 2 years in a customer service or financial setting. This is a full-time onsite position at ORMC in Orlando, Florida.

Qualifications

• High School diploma or equivalent.
• Completion of Patient Financial Services Orientation program and required annual education.

Responsibilities

• Explain billing processes clearly to patients and families.
• Assist with insurance verification and eligibility checks.
• Create a welcoming, informed experience during stressful care moments.

Skills

Customer service

Typing skills

Education

High School diploma or equivalent

Patient Financial Services Orientation program

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Orlando Health Orlando Regional Medical Center (ORMC) is seeking a Financial Counselor I to guide patients and families through billing processes and insurance verification. This role emphasizes clear communication and compassionate support during a stressful time for patients.

Eligible candidates typically have a high school diploma, proficiency with Microsoft Office, and at least 2 years in a customer service or financial setting. This is a full-time onsite position at ORMC in Orlando, Florida.