Financial Counselor I - WPH PATIENT ACCESS

Orlando Health; Orlando (FL); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Forbes Best-In-State Employer

Educational programs and well-being/PD

Day-one benefits

Job summary

Orlando Health, Inc. is seeking a Financial Counselor I to help patients and families navigate billing processes, insurance verification, and payment options.

You will explain these processes clearly and provide a welcoming, informed experience during what can be a stressful time. The role requires a high school diploma or equivalent, plus 2+ years in a financial, business office, or customer service environment and proficiency with Microsoft Office.

Qualifications

• High school diploma or equivalent and completion of Patient Financial Services Orientation program and required annual education.
• Minimum of 2 years in a financial, business office, or customer service environment.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and strong typing skills.
• At least 1 year of PC/Windows experience required.

Responsibilities

• Explain billing processes to patients and families.
• Assist with insurance verification and eligibility checks.
• Create a welcoming, informed experience during stressful care moments.

Skills

Customer service experience

Strong typing skills

PC/Windows experience

Education

High School diploma or equivalent; completion of Patient Financial Services Orientation program and required annual education

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Financial Counselor I

Position Summary

As a Financial Counselor I, you will play a vital role in helping patients and their families navigate the financial aspects of their care. This includes providing clear explanations of billing processes, assisting with insurance verification, and creating a welcoming, informed experience during what can often be a stressful time.

Qualifications

• Education/Training: High School diploma or equivalent. Completion of Patient Financial Services Orientation program and required annual education.
• Licensure/Certification: None required.
• Experience:
  • Minimum of 2 years in a financial, business office, or customer service environment.
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint) and strong typing skills.
  • At least 1 year of PC/Windows experience required.

Why Orlando Health?

• Recognized Excellence – Named one of America’s Best-In-State Employers by Forbes.
• Comprehensive Benefits – Access to educational programs, well-being services, and professional development opportunities.
• Immediate Benefits – Enjoy day‑one benefits with options that support work‑life balance and long‑term career goals.