Financial Counselor I - ORMC Patient Access

Orlando Health; Orlando (FL); On-site; USD 25,000 - 33,000; Full time

Job summary

Orlando Health Orlando Regional Medical Center (ORMC) is seeking a Financial Counselor I to guide patients and families through billing processes and insurance verification. This role emphasizes clear communication and compassionate support during a stressful time for patients.

Eligible candidates typically have a high school diploma, proficiency with Microsoft Office, and at least 2 years in a customer service or financial setting. This is a full-time onsite position at ORMC in Orlando, Florida.

Qualifications

• High School diploma or equivalent.
• Completion of Patient Financial Services Orientation program and required annual education.

Responsibilities

• Explain billing processes clearly to patients and families.
• Assist with insurance verification and eligibility checks.
• Create a welcoming, informed experience during stressful care moments.

Skills

Customer service

Typing skills

Education

High School diploma or equivalent

Patient Financial Services Orientation program

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Position Summary

• Job Posting: Financial Counselor I
• Facility: Orlando Health Orlando Regional Medical Center (ORMC)
• Location: Orlando, Florida
• Schedule Type: Variable Full-Time

About Us

Orlando Health Orlando Regional Medical Center (ORMC) has proudly served Central Florida for over 100 years. As the flagship hospital of the Orlando Health system and one of the region’s largest tertiary facilities, ORMC is committed to delivering exceptional care. We are Central Florida’s only Level One Trauma Center and have been recognized by U.S. News & World Report as a “Best Hospital,” with multiple units earning Beacon Awards for Excellence from the American Association of Critical-Care Nurses.

Position Summary

As a Financial Counselor I, you will play a vital role in helping patients and their families navigate the financial aspects of their care. This includes providing clear explanations of billing processes, assisting with insurance verification, and creating a welcoming, informed experience during what can often be a stressful time.

Qualifications

• Education/Training: High School diploma or equivalent. Completion of Patient Financial Services Orientation program and required annual education.
• Licensure/Certification: None required.
• Experience:
  • Minimum of 2 years in a financial, business office, or customer service environment.
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint) and strong typing skills.
  • At least 1 year of PC/Windows experience required.

Why Orlando Health?

• Recognized Excellence – Named one of America’s Best-In-State Employers by Forbes.
• Comprehensive Benefits – Access to educational programs, well-being services, and professional development opportunities.
• Immediate Benefits – Enjoy day-one benefits with options that support work-life balance and long-term career goals.