Patient Finance Navigator

Carolinas Medical Center; Charlotte (NC); On-site; USD 32,000 - 47,000; Full time

Job summary

Carolinas Medical Center in Charlotte, NC, seeks a Financial Advocate to support the Enterprise Revenue Cycle - Enrollment: Southeast. This full-time role provides patients with upfront estimates, assists with insurance questions, and guides eligibility processes for coverage.

You will discuss deductibles and out-of-pocket costs, arrange payment plans, and coordinate with social workers and vendors to maximize funding options while ensuring HIPAA compliance and excellent patient service.

Qualifications

• High School diploma, GED or HSED.
• Typically 2 years in Patient Access, health care, insurance, or customer service.

Responsibilities

• Calculates and provides patients with personalized estimates of their financial responsibility based on insurance coverage prior to service.
• Explains deductibles, coinsurance, and copayments and how non-covered and out-of-network services affect out-of-pocket costs.
• Requests upfront payment and establishes payment arrangements in advance of scheduled services.
• Interviews uninsured patients to assess financial needs and coordinates with patients to complete paperwork and applications for potential coverage.
• Works with Medicaid and charity care processes to maximize funding sources for patient care.
• Educates patients and physician offices on Financial Assistance Policy and related regulations; coordinates with scheduling to secure funding.

Skills

Customer service

HIPAA knowledge

Verbal communication

Billing understanding

Education

High School diploma or GED

Job description

Carolinas Medical Center in Charlotte, NC, seeks a Financial Advocate to support the Enterprise Revenue Cycle - Enrollment: Southeast. This full-time role provides patients with upfront estimates, assists with insurance questions, and guides eligibility processes for coverage.

You will discuss deductibles and out-of-pocket costs, arrange payment plans, and coordinate with social workers and vendors to maximize funding options while ensuring HIPAA compliance and excellent patient service.