Patient & Family Experience Specialist

CO1000 H. Lee Moffitt Cancer Center and Research Institute Hospital, Inc.; United States; On-site; USD 28,000 - 42,000; Full time

Job summary

The Patient and Family Specialist at Moffitt Cancer Center provides direct patient and family services, including education, advocacy, hospitality and referrals, to reduce anxiety and improve outcomes. This role requires excellent customer service, active listening, and knowledge of internal and external resources to guide families through cancer care.

Collaborating with stakeholders, you will develop programs to increase access to patient education resources in the Patient Libraries and Welcome

Qualifications

• Bachelor's Degree required.
• Two years' experience in customer service, social service, or healthcare; Master's with zero experience may be considered.
• Excellent verbal, written and listening skills.
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint, Access) and web navigation.
• Ability to manage workloads, organize, and resolve issues.
• Strong communication and teamwork abilities.

Responsibilities

• Provide direct patient and family services including education, advocacy, hospitality and referrals.
• Collaborate with stakeholders to improve accessibility to patient and family services.

Skills

Verbal skills

Written skills

Listening skills

MS Office

Time management

Multi-tasking

Communication

Workload management

Decision making

Planning

Education

Bachelor's Degree

Job description

The Patient and Family Specialist at Moffitt Cancer Center provides direct patient and family services, including education, advocacy, hospitality and referrals, to reduce anxiety and improve outcomes. This role requires excellent customer service, active listening, and knowledge of internal and external resources to guide families through cancer care.

Collaborating with stakeholders, you will develop programs to increase access to patient education resources in the Patient Libraries and Welcome