PT RELATIONS REP

CO1000 H. Lee Moffitt Cancer Center and Research Institute Hospital, Inc.; United States; On-site; USD 34,000 - 47,000; Full time

Job summary

Moffitt Cancer Center is seeking Patient Relations Service Representatives to staff the information desks and deliver exceptional, welcoming service to patients, guests, and staff. You will handle in-person and telephone inquiries, provide directions, and assist with transportation needs across the cancer center.

The role emphasizes empathetic customer care, strong communication, and collaboration with multiple departments to ensure a positive patient experience at a leading cancer center in

Qualifications

• Two years of demonstrable experience providing empathetic, face-to-face customer care in a professional environment.
• Competency in Microsoft Office, Word and Outlook is required.
• Healthcare customer service experience preferred, but not required.

Responsibilities

• Provide high-quality information desk service in person and over the phone.
• Assist patients, guests and staff with directions and appointment-related information.
• Coordinate transportation and access needs; triage requests to appropriate departments.
• Maintain orderly, welcoming desk and lobby area; collaborate with Facilities and Environmental Services.

Skills

Empathetic care

Microsoft Office

Education

High School Diploma/GED

Tools

Microsoft Word

Microsoft Outlook

Job description

Working at Moffitt is both a career and a mission: to contribute to the prevention and cure of cancer. As the only National Cancer Institute-designated Comprehensive Cancer Center based in Florida, Moffitt employs some of the best and brightest minds from around the world. Join a dedicated team of nearly 11,000 who are shaping the future we envision. Moffitt has been recognized as a Best and Brightest Company to Work For in the Nation and is continually named one of the Tampa Bay Times’ Top Workplaces.

Summary

Patient Relations Service Representatives staff the information desks at Moffitt Cancer Center. The primary responsibility of this position is to provide high-quality customer service in person, and over the telephone, to cancer center patients, guests and staff in a welcoming and cheerful manner that reflects positively on the reputation and mission of Moffitt Cancer Center and its commitment to providing the highest quality patient experience. Performs other duties as directed by the manager of the department.

Responsibilities

• Provides cancer center information and directions to patients, guests and staff, including information about scheduled appointments in accordance with applicable cancer center policies.
• Maintains vigilance for all persons within view of the information desk who may require assistance, including Rapid Response Team (RRT), wheelchair assistance, volunteer assistance and other such assistance as circumstances require.
• Assists patients and guests with arranging Moffitt transportation to and from various cancer center locations.
• Serves as the central point of contact for patients, guests and workforce for access to the cancer center's security, parking, transportation and vendor matters.
• Triages incoming requests for service to the appropriate department for disposition.
• Takes responsibility for the order, appearance and organization of the information desk and lobby area.
• Collaborates with Facilities and Environmental Services departments to ensure the cleanliness and functionality of this service area.
• Serves as an accessible point of contact for patients wishing to share their observations, suggestions, compliments and concerns with a Patient Relations Advocate.

Credentials and Qualifications

High School Diploma/GED. Two years of demonstrable experience providing empathetic, face-to-face customer care in a professional, customer service, and customer care environment. Competency in the use of Microsoft Office, Word and Outlook is required. Preferred: Healthcare customer service experience preferred, but not required.

Salary Range

Salary Range $16.40 - $22.38 Salary ranges posted for this position represent the expected base pay range for the role. Actual compensation may vary based on location and a variety of job-related factors, including experience, skills, education, and internal equity among Team Members in similar positions. We are committed to maintaining fair and equitable pay practices and regularly review compensation to ensure alignment across our workforce.

Equal Employment Opportunity

Moffitt Cancer Center is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or protected veteran or disabled status. We seek candidates whose skills, and personal and professional experience, have prepared them to contribute to our commitment to diversity and excellence.

Reasonable Accommodation

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. Moffitt endeavors to make moffitt.org/careers accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact one of the Human Resources receptionists by phone at 813-745-7899 or by email at [e-mail]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

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