Part-Time Patient Relations Specialist

CO1000 H. Lee Moffitt Cancer Center and Research Institute Hospital, Inc.; United States; On-site; USD 34,000 - 47,000; Full time

Job summary

Moffitt Cancer Center is seeking Patient Relations Service Representatives to staff the information desks and deliver exceptional, welcoming service to patients, guests, and staff. You will handle in-person and telephone inquiries, provide directions, and assist with transportation needs across the cancer center.

The role emphasizes empathetic customer care, strong communication, and collaboration with multiple departments to ensure a positive patient experience at a leading cancer center in

Qualifications

• Two years of demonstrable experience providing empathetic, face-to-face customer care in a professional environment.
• Competency in Microsoft Office, Word and Outlook is required.
• Healthcare customer service experience preferred, but not required.

Responsibilities

• Provide high-quality information desk service in person and over the phone.
• Assist patients, guests and staff with directions and appointment-related information.
• Coordinate transportation and access needs; triage requests to appropriate departments.
• Maintain orderly, welcoming desk and lobby area; collaborate with Facilities and Environmental Services.

Skills

Empathetic care

Microsoft Office

Education

High School Diploma/GED

Tools

Microsoft Word

Microsoft Outlook

Job description

Moffitt Cancer Center is seeking Patient Relations Service Representatives to staff the information desks and deliver exceptional, welcoming service to patients, guests, and staff. You will handle in-person and telephone inquiries, provide directions, and assist with transportation needs across the cancer center.

The role emphasizes empathetic customer care, strong communication, and collaboration with multiple departments to ensure a positive patient experience at a leading cancer center in