Patient Experience Strategy & Training Advisor

Moffitt Cancer Center; Tampa (FL); Presencial; USD 70.000 - 107.000; Jornada completa

Descripción de la vacante

The Patient Experience Advisor at Moffitt Cancer Center in Tampa serves as a patient experience subject matter expert, driving initiatives that improve patient outcomes, team member experience, and Moffitt branding. The role requires curriculum development, mastery-level teaching, coaching, and collaboration across the organization to design, implement, and evaluate programs.

The ideal candidate has a master’s degree in education or related field with 5+ years in healthcare or customer service,

Formación

• Curriculum development and adult learning theory.
• Instructional design methods for patient experience programming.
• Evaluation using evaluative findings and analytics.

Responsabilidades

• Create patient experience programming using instructional design principles.
• Deliver education and training to build empathic, respectful communication.
• Coach leaders and team members to deploy patient experience initiatives.
• Lead needs assessments and design evidence-based improvements.
• Measure impact using data analytics and key performance metrics.

Educación

Master's Degree in Education / Instructional Design / Organizational Development

Bachelor's Degree + 10+ years experience in patient experience or customer service

Descripción del empleo

The Patient Experience Advisor at Moffitt Cancer Center in Tampa serves as a patient experience subject matter expert, driving initiatives that improve patient outcomes, team member experience, and Moffitt branding. The role requires curriculum development, mastery-level teaching, coaching, and collaboration across the organization to design, implement, and evaluate programs.

The ideal candidate has a master’s degree in education or related field with 5+ years in healthcare or customer service,