Perioperative Family Care Concierge

capitalhealth; Pennington (NJ); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical Plan

Prescription drug coverage

Dental Plan

Vision Plan

Flexible Spending Account (FSA)

Retirement Savings Plan

Life Insurance (basic)

Short Term Disability (STD)

Employee Assistance Program

Job summary

Capital Health is seeking a Patient Services Associate to support families of surgical patients during the perioperative period. You will act as a liaison between family, patient, and staff, updating on status and addressing inquiries with empathy.

The role requires a High School diploma, and at least six months of customer service experience, with strong communication and organizational skills. Expect 20 hours per week with a flexible approach to patient care needs.

Qualifications

• Education: High School diploma or equivalent.
• Experience: Six months demonstrated customer service experience.
• Knowledge and Skills: Effective communication, listening, diplomacy, customer service, English, organizational skills, independent work, problem-solving.

Responsibilities

• Addresses inquiries in a friendly and responsive manner, treating all patients and families with courtesy and respect.
• Anticipates needs of patients and visitors; keeps families informed about surgery status and delays.
• Communicates with staff and physicians while protecting confidentiality and HIPAA; facilitates private family room updates.
• Makes rounds to ensure patient stay meets expectations.
• Applies service recovery skills when issues arise and escalates when needed to management.
• Directs visitors using maps and department locations.
• Maintains a quiet waiting room and a neat waiting area for a positive impression.
• Performs other duties to enhance operations as directed by manager.

Skills

Communication skills

Listening skills

Diplomacy

Customer service

English proficiency

Organization

Problem solving

Education

High School diploma or equivalent

Tools

Keyboard usage

Job description

Capital Health is seeking a Patient Services Associate to support families of surgical patients during the perioperative period. You will act as a liaison between family, patient, and staff, updating on status and addressing inquiries with empathy.

The role requires a High School diploma, and at least six months of customer service experience, with strong communication and organizational skills. Expect 20 hours per week with a flexible approach to patient care needs.