Patient Family Representative I

Saint Francis Hospital, Inc.; Bixby (OK); On-site; USD 25,000 - 32,000; Full time

Job summary

Saint Francis Hospital, Inc. is seeking a Patient Family Representative to greet patients, families and visitors and coordinate communications between hospital staff, patients and their loved ones. The role involves working with volunteers to meet patient needs and guiding escorts around the campus.

Minimum education is a High School Diploma or GED, with 1–2 years related experience. Candidates should have advanced computer skills (Word, Excel, Outlook) and strong customer service and

Qualifications

• High School Diploma or GED required.
• 1–2 years related experience preferred.
• Advanced computer skills including Word, Excel and Windows.
• Proficient with Outlook and strong customer service abilities.

Responsibilities

• Greet patients, families and visitors arriving at the hospital.
• Work closely with volunteers to meet patients' needs.
• Direct escorts of patients, families and visitors by volunteers throughout the hospital.
• Provide information for patients, families and visitors and coordinate communications between hospital staff.

Skills

Customer service

Interpersonal skills

MS Office

Multitasking

Education

High School Diploma or GED

Tools

Outlook

Job description

Current Saint Francis Employees - Please click HERE to login and apply.This position is ECB status – requires a minimum number of worked hours per month as needed by the department; limited benefit offerings.VariableVariable days/hoursDays, evenings, nights and weekendsJob Summary: The Patient Family Representative is responsible for greeting patients, families and visitors arriving at the hospital and coordinating communications between hospital staff, patients and their families; serving as an information provider.Minimum Education: High School Diploma or GED.Licensure, Registration and/or Certification: None.Work Experience: 1 - 2 years related experienceKnowledge, Skills and Abilities: Advanced computer skills, including Word, Excel and Windows. Proficient with the use of Outlook. Excellent interpersonal skills required. Ability to work with minimal supervision. Ability to demonstrate excellent customer service skills.Essential Functions and Responsibilities: Greet patients, families and visitors arriving at the hospital. Works closely with volunteers to ensure that the patient's, families and visitors needs are met. Directs the escorting of the patients, families and visitors by the volunteers throughout the hospital. Information provider for patients, families and visitors. Coordinate communications between hospital staff, patients and their families.Decision Making: Independent judgment in making minor decisions where alternatives are limited and standard policies/protocols have been established.Working Relationships: Works directly with patients and/or customers. Works with internal customers via telephone or face to face interaction. Works with external customers via telephone or face to face interaction. Works with other healthcare professionals and staff.Special Job Dimensions: None.Supplemental Information: This document generally describes the essential functions of the job and the physical demands required to perform the job. This compilation of essential functions and physical demands is not all inclusive nor does it prohibit the assignment of additional duties.Security Support - Yale CampusLocation:Tulsa, Oklahoma 74136EOE Protected Veterans/Disability