Patient & Family Concierge, Senior

Upmc Passavant; Pittsburgh (Allegheny County); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Patient and Family Concierge, Senior, to enhance patient experiences in a dynamic healthcare environment. This full-time role offers the chance to support a Medical Stepdown Unit, providing essential patient care and administrative support. Ideal candidates will have a passion for patient service, excellent communication skills, and the ability to thrive in a fast-paced setting. Join a team committed to delivering life-changing medicine and enjoy opportunities for professional growth and development in a supportive atmosphere.

Qualifications

• Prior patient care experience is encouraged.
• Ability to handle administrative tasks and manage patient charts.

Responsibilities

• Greet visitors and provide assistance and guidance.
• Transport patients and equipment safely and accurately.

Skills

Patient Care

Communication Skills

Administrative Support

Education

High School Diploma

Bachelor's Degree in Healthcare

Tools

Computer Systems

Job description

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Join Our Community!

Are you a healthcare professional interested in a career that provides opportunities for growth and development? If you're passionate about patient care and seeking a role with excellent benefits and room for advancement, explore this opportunity today!

UPMC is committed to providing personalized, timely, and effective care. Our Patient and Family Concierge, Seniors, play a vital role in enhancing the patient experience with positivity and integrity. Join us as we deliver Life Changing Medicine to our community.

UPMC Passavant, an ANCC Magnet designated hospital, is hiring a Full-Time Patient and Family Concierge, Senior, to support our Medical Stepdown Unit at the McCandless location.

The Patient and Family Concierge, Senior is an important step in the UPMC career ladder, offering opportunities for growth and advancement. Salary and title will be based on education and experience.

Our full-time PFCs typically work 40 hours weekly, covering day, evening, overnight, weekend, and holiday shifts, with hours varying by unit. Candidates with prior patient care experience are encouraged to apply.

Responsibilities

Destination Coordinator Responsibilities:

• Greet hospital visitors positively, provide assistance, guidance, and directions as needed. Serve as a resource for visiting hours, directions, package delivery, and hospital policies.
• Use computers and CRTs to disseminate patient information while respecting confidentiality.

EVS Associate Responsibilities:

• Clean assigned areas following procedures, remove trash, and replenish supplies.
• Make beds in discharge rooms and on-call rooms, report maintenance issues.

Transporter Responsibilities:

• Transport patients and equipment safely and accurately, record activities electronically or manually, and report status and issues.

Supply & Equipment Management Responsibilities:

• Order supplies, organize stockrooms, maintain equipment, monitor inventory and expiration dates, and perform unit-specific tasks.

Administrative Support Responsibilities:

• Handle administrative tasks, answer phones, process orders, manage patient charts, and update bed boards.

Patient Care Support Responsibilities:

• Respond to call lights, assist with patient needs, participate in audits, and follow reporting procedures. Embody UPMC values and behaviors.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industry: Hospitals and Health Care