Patient & Family Concierge - Senior, PACU

UPMC; Pittsburgh (Allegheny County); On-site; USD 30,000 - 50,000; Part time

Job summary

An established industry player is seeking a dedicated Patient and Family Concierge to enhance the patient experience. This part-time role involves a mix of administrative tasks and direct patient interaction, ensuring that every patient receives the right care with compassion and integrity. You will coordinate patient tests, manage records, and assist guests, all while contributing to a supportive healthcare environment. If you are passionate about making a difference in the lives of others and thrive in a dynamic setting, this position offers a rewarding opportunity to be part of a mission-driven team.

Qualifications

• Experience in administrative roles with a focus on patient care.
• Strong communication skills to assist patients and families.

Responsibilities

• Handle administrative tasks and coordinate patient procedures.
• Assist hospital guests and maintain cleanliness of assigned areas.

Skills

Administrative Tasks

Patient Interaction

Communication Skills

Confidentiality

Education

High School Diploma

Experience in Healthcare

Tools

Electronic Health Record Systems

CyraCom Equipment

Job description

Join Our Community!

Are you passionate about the patient experience and seeking growth opportunities? UPMC is dedicated to providing each patient with the right care, in the right way, at the right time, every time. Our Patient and Family Concierges are essential partners in that mission, enhancing the patient experience at UPMC with positivity and integrity. Join us as we provide Life Changing Medicine to our community.

Position:

Part Time Patient and Family Concierge, Senior
Department: PACU
Location: UPMC Passavant
Shifts: Daylight, evening, weekend, and holiday shifts. Hours vary by unit.

Title and salary are based on education and experience.

Responsibilities:

The primary function of the Patient & Family Concierge, Senior is administrative. Duties will include the following:

• Handle department administrative tasks: answer phones, transfer calls, print reports, enter and communicate physician orders, distribute mail, and check crash carts.
• Coordinate patient tests, procedures, and transports; complete errands; order and maintain CyraCom equipment; assign Responder 5 and phones.
• Build and maintain patient charts, file papers, manage auto-print reports, and print chart copies upon request.
• Complete patient admissions, discharges, and transfers through the electronic health record.
• Update Bedboards and communicate changes; place work orders or contact Biotronics for equipment issues.

The secondary function of the Patient & Family Concierge, Senior is as a Patient & Family Concierge, which may include the following duties:

Destination Coordinator:

• Greet and assist hospital guests.
• Provide directions and information.
• Use computers for patient information while respecting confidentiality.

EVS Associate:

• Clean assigned areas and remove trash.
• Make beds and ensure cleanliness.
• Report issues to the supervisor.

Transporter:

• Safely transport patients and equipment.
• Deliver supplies and record transportation data.
• Report activities to the manager.

Supply & Equipment Management:

• Order and organize supplies.
• Maintain inventory and check expiration dates.
• Monitor and stock patient and supply areas.

Patient Care Support:

• Respond to call lights and assist patients.
• Round hourly and distribute care plans.
• Perform audits and update bulletin boards.
• Follow mandatory reporting procedures.

*Performs in accordance with system-wide competencies/behaviors.
*Performs other duties as assigned.