Candidate Concierge

TalentBurst; San Francisco (CA); Remote; USD 50,000 - 70,000; Full time

Job summary

A leading company is seeking a Candidate Concierge to enhance the candidate experience. This 100% remote role focuses on welcoming candidates, ensuring smooth visits, and providing outstanding service while partnering with various teams. Ideal candidates have experience in executive administration and a passion for hospitality.

Qualifications

• 3+ years in executive administration or hospitality.
• Strong customer service and organizational skills.
• Experience in corporate or technology environments.

Responsibilities

• Liaise between recruiting teams for a seamless candidate experience.
• Provide white-glove service to candidates during visits.
• Maintain confidentiality and exhibit professional judgment.

Skills

Organization

Attention to Detail

Problem Solving

Customer Service

Relationship Building

Communication

Job description

Role: Candidate Concierge
Duration: 1+ year contract
Location: 100% remote

• As the first point of contact for candidates visiting our San Francisco office, you play a vital role in embodying ***'s warm and welcoming culture.
• Your genuine passion for our mission will shine through as you act as a gracious host, ensuring that each candidate's experience is memorable and seamless.
• From the moment they arrive, you will provide personalized, white-glove service, making them feel valued and at home in our community. Your goal is to create an atmosphere that reflects the essence of ***: friendly, authentic, and inspiring.
• The Community You Will Join: Join our dynamic and innovative Recruiting team at ***, where building diverse teams is our top priority. Our business is constantly evolving, and this team has a unique opportunity to drive consultative relationships with the businesses and act as an advisor to ensure we hire the best-in-a-generation talent.

Responsibilities:

• Liaise between Recruiting, Executive Admins, Ground Control, Security, AirSupport, and any other office operational team, in order to provide an efficient and seamless white-glove experience for recruiting candidates.
• Partner closely with Recruiting in order to act as the on the ground host for all in-person recruiting candidates, ensuring they are registered, greeted, and escorted throughout their visit. In addition, making sure we’re on top of temperature control, room booking, space changes, etc.
• Maintain a strong relationship with all Eteam Admins, and the broader admin community, to partner in hosting recruiting candidates onsite ensuring they’re meeting the right leaders at the right times, in the right places
• Develop strong candidate, partner and stakeholder relationships (Hiring Managers, Recruiting, Core Values, Ground Control, Travel Vendors, etc) and maintain effective communication channels. We provide white-glove service for our clients as well as our candidates
• Maintain an understanding of all office operational nuances including operating hours, safety protocols, access policies and processes, facilities and mailroom processes, IT support, construction projects, room booking processes, event schedules, etc.
• Maintain a deep level of confidentiality regarding sensitive information and demonstrate strong professional judgment
• Using our applicant tracking system and other relevant recruiting systems/tools and processes to keep organized and help keep our busy team on track.
• Innovating and improving our systems - we are pioneering a new recruiting process, and we need someone who is organized, creative and driven to help us design, build and implement them
  Assist with additional recruiting scheduling requests, tasks, projects, programs and events during candidate down-time.

Requirements:

• 3+ years of experience in executive administration, concierge, and/or hospitality
• Relevant experience within hospitality and/or workplace services at a corporate company, technology company preferred
• Proven organization and attention-to-detail skills, ability to prioritize in order to meet deadlines and provide high quality service to clients.
• Anticipate possible issues before they arise, and effectively problem solve in advance using creative thinking and collaborative problem solving
• Must exercise a high level of discretion, professional judgment, and executive presence
• World Class customer service and hospitality approach - our candidates are our guests, and we’re they’re hosts
• Strong relationship-building skills and experience working closely with senior leaders - the ability to develop strong working relationships with other business functions quickly, to operationalize key strategic initiatives
• Strong planning, troubleshooting and execution skills; operating calmly in the face of pressure, chaos, change and ambiguity
• Excellent written and verbal communication skills
• Strong conversational skills with people of all different backgrounds; stays up to speed on current/world/tech news in order to adapt to various conversations
• Passion for employee experience and hospitality
• Ability to be in the office (San Francisco) up to 5 days per week
• Occasional responsibilities outside of normal working hours