Patient & Family Care Navigator

University of Maryland Medical System; Baltimore (MD); On-site; USD 38,000 - 52,000; Full time

Job summary

The University of Maryland Medical System seeks a Patient and Family Care Liaison based in Baltimore, MD. This full-time role connects patients, families and healthcare providers, supports daily unit operations, and strives for clear communication and a positive patient experience in a culturally diverse environment.

You will greet visitors, advocate for patient needs, educate families on hospital policies, and collaborate with nursing and social work teams while prioritizing HIPAA compliance.

Qualifications

• High school diploma, GED, or equivalent.
• At least 1 year of customer service experience; healthcare setting preferred.
• Strong communication, interpersonal, and problem-solving skills.
• Ability to handle multiple tasks in a fast-paced environment.
• Emotional maturity and professional demeanor.

Responsibilities

• Greet and orient families and visitors, explain rights and responsibilities.
• Coordinate communications during delicate or stressful situations.
• Anticipate needs in waiting rooms and patient rooms; ensure culturally sensitive service.
• Provide compassionate support and refer to appropriate hospital policies.
• Collaborate with nursing staff and other departments to ensure smooth care.

Job description

The University of Maryland Medical System seeks a Patient and Family Care Liaison based in Baltimore, MD. This full-time role connects patients, families and healthcare providers, supports daily unit operations, and strives for clear communication and a positive patient experience in a culturally diverse environment.

You will greet visitors, advocate for patient needs, educate families on hospital policies, and collaborate with nursing and social work teams while prioritizing HIPAA compliance.