Patient-Facing Medical Office Secretary

Columbia University Irving Medical Center; New York (NY); Sur place; USD 47 000 - 57 000; Plein temps

Résumé du poste

Columbia University Irving Medical Center seeks a full-time Secretary B to provide administrative support and patient-facing services in a busy medical office. The role enhances front-office efficiency and contributes to a positive patient experience.

Responsibilities include front-desk duties, appointment scheduling, document handling, insurance verification, and team support, with a focus on accuracy and customer service excellence.

Qualifications

• Two years of college or secretarial school, or equivalent business experience.
• Experience with electronic medical records (Epic) preferred.
• Strong customer service orientation and ability to manage multiple tasks.

Responsabilités

• Answer telephone calls, take and route messages, and respond to routine inquiries.
• Schedule patient appointments, procedures, and diagnostic tests.
• Obtain, file, and scan test results and other clinical documentation.
• Use Epic EMR to check patients in and out of the practice.
• Verify insurance coverage and collect applicable copayments.
• Support physicians and practice management with day-to-day front-office operations.

Connaissances

Customer service

Organization

Formation

Two years of college or secretarial training

Outils

Epic EMR

Description du poste

Columbia University Irving Medical Center seeks a full-time Secretary B to provide administrative support and patient-facing services in a busy medical office. The role enhances front-office efficiency and contributes to a positive patient experience.

Responsibilities include front-desk duties, appointment scheduling, document handling, insurance verification, and team support, with a focus on accuracy and customer service excellence.