Patient Experience & Treatment Coordinator

Smile Doctors; Champaign (IL); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k)

Paid time off

Paid holidays

Brace discounts

Job summary

Smile Doctors Orthodontics in Champaign, IL seeks a Treatment Coordinator to educate new patients on treatment options and payment plans, while building strong patient relationships. You will schedule consultations, prep for exams, and coordinate referrals to specialists when needed, contributing to a smooth patient journey.

Role requires at least one year in sales or service, strong communication, and the ability to build rapport with patients.

Qualifications

• High School diploma or equivalent required.
• College education preferred.
• Minimum one year experience in sales or other service industry.
• Bilingual a plus, but not required.
• Ability build rapport with patients and maintain relationships.
• Excellent sales skills.
• Ability to talk to a person, not at a person.

Responsibilities

• Educate new patients regarding treatment options and financially educate on payment options.
• Follow up with potential patients to schedule treatment and keep schedules full.
• Prepare for patient exams and coordinate referrals to specialists as needed.
• Assist in local store marketing and community events.

Skills

Sales experience

Communication skills

Relationship building

Customer service

Education

High school diploma or equivalent

College education preferred

Job description

Smile Doctors Orthodontics in Champaign, IL seeks a Treatment Coordinator to educate new patients on treatment options and payment plans, while building strong patient relationships. You will schedule consultations, prep for exams, and coordinate referrals to specialists when needed, contributing to a smooth patient journey.

Role requires at least one year in sales or service, strong communication, and the ability to build rapport with patients.