Smile Treatment Coordinator: Educate Patients & Schedule

Smile Doctors; Norfolk (VA); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Competitive salary plus Bonus

Medical, dental, vision and life

Short and long-term disability

401(k) plan

Paid time off and holidays

Discounts on braces and aligners

Job summary

Smile Doctors is seeking a Treatment Coordinator to educate new patients on treatment options, discuss financial arrangements, and build strong patient relationships. The role focuses on presenting plans, overcoming objections, and coordinating care with specialists as needed.

The position includes supporting marketing initiatives and community events, with an emphasis on patient rapport, sales acumen, and excellent communication skills.

Qualifications

• High school diploma or equivalent required.
• Minimum one year experience in sales or other service industry required.
• Bilingual a plus, but not required.
• Ability to build rapport with patients.
• Ability to establish and maintain good working relationships with patients and coworkers.
• Excellent sales skills.
• Ability to talk to a person, not at a person.

Responsibilities

• Present orthodontic treatment plans, educate the patient on the plan of treatment and overcome objections.
• Understand the practice's policy on working with financials to educate patients on their payment options.
• Work pending reports and follow up with potential patients to schedule treatment.
• Preparation for patient exams.
• Follow up with patients to set up consultations or begin treatment and keep schedules full.
• Coordinate patients referred to specialists for care prior to treatment as necessary.
• Assist in Local Store Marketing and community events.

Skills

Outgoing, approachable, empathetic

Proactive and adaptable

Excellent written and verbal skills

Education

High School diploma or equivalent

College education preferred

Job description

Smile Doctors is seeking a Treatment Coordinator to educate new patients on treatment options, discuss financial arrangements, and build strong patient relationships. The role focuses on presenting plans, overcoming objections, and coordinating care with specialists as needed.

The position includes supporting marketing initiatives and community events, with an emphasis on patient rapport, sales acumen, and excellent communication skills.