Patient Experience & Support Specialist

Sanitas Medical Centers; Jacksonville (FL); On-site; USD 42,000 - 56,000; Full time

Job summary

Sanitas Medical Centers is seeking a Customer Experience Specialist to provide exceptional service via telephonic inquiries, ensuring a positive patient experience for GEMD patients and community partners. The role includes following scripts, routing requests, registering patients, verifying benefits, and handling PHI in compliance with HIPAA.

You will collaborate with facility teams to support patient care and follow up on prior visits.

Qualifications

• Strong customer service skills with the ability to manage high call volumes.
• Knowledge of HIPAA rules and PHI handling.
• Ability to verify benefits and quote out-of-pocket costs.

Responsibilities

• Provide exceptional customer service for telephonic inquiries.
• Identify and address customer needs; route to appropriate resources.
• Register patients for appointments using designated software.
• Obtain patient demographics and schedule appointments.
• Maintain documentation for inquiries and follow-up with patients.

Skills

Customer service

Telephone inquiries

HIPAA compliance

PHI handling

Job description

Sanitas Medical Centers is seeking a Customer Experience Specialist to provide exceptional service via telephonic inquiries, ensuring a positive patient experience for GEMD patients and community partners. The role includes following scripts, routing requests, registering patients, verifying benefits, and handling PHI in compliance with HIPAA.

You will collaborate with facility teams to support patient care and follow up on prior visits.