Patient Experience & Support Specialist

sharp; United States; Remote; USD 35,000 - 47,000; Full time

Job summary

Sharp HealthCare is seeking a customer service focused representative to handle inbound calls, emails, and chats, delivering a warm and welcoming experience to all callers. You will document interactions, verify patient information, and support scheduling, referrals, and MyChart portal inquiries.

The role involves assisting pharmacy and lab outreach, handling payments, and coordinating with healthcare teams to maintain high-quality patient care.

Qualifications

• H.S. Diploma or Equivalent required.
• 2 years experience serving customers in a service-oriented environment (call center, lab or medical office preferred).
• 2 years handling 80–100 calls per day in a fast-paced environment.
• Less than 1 year experience with data entry, money transactions, and MS Word for business documents.

Responsibilities

• Handle inbound calls, emails, and chats providing information and support to patients and Sharp HealthCare staff.
• Document calls accurately and ensure patient confidentiality.
• Assist with scheduling, referrals, class registrations, and MyChart portal support as needed.
• Support pharmacy and lab outreach operations and coordinate with healthcare teams to ensure smooth patient care.
• Maintain professional communication and follow approved scripts and brand guidelines.

Skills

Customer service

Call center

Data entry

Education

H.S. Diploma or Equivalent

Tools

MS Word

Job description

Sharp HealthCare is seeking a customer service focused representative to handle inbound calls, emails, and chats, delivering a warm and welcoming experience to all callers. You will document interactions, verify patient information, and support scheduling, referrals, and MyChart portal inquiries.

The role involves assisting pharmacy and lab outreach, handling payments, and coordinating with healthcare teams to maintain high-quality patient care.