Patient Experience & Support Specialist

Sharp HealthCare; San Diego (CA); Hybrid; USD 39,000 - 51,000; Full time

Job summary

Sharp HealthCare is seeking a patient-focused call center representative. You will warmly assist prospective patients, handle inquiries via calls, emails, and chats, and support scheduling, referrals, and MyChart access while maintaining data accuracy and confidentiality.

The role emphasizes professional communication, adherence to scripts, and cross-functional teamwork in a busy health-system environment.

Qualifications

• H.S. Diploma or Equivalent.
• 2 years of customer service experience in a service-oriented environment.
• 2 years handling 80–100 calls daily in a fast-paced setting.
• Less than 1 year handling money transactions, data entry, and MS Word usage.

Responsibilities

• Provide exceptional customer service to callers and patients.
• Manage inbound calls, emails, chats, and social media inquiries.
• Assist with appointments, referrals, and MyChart support.
• Handle demographic data, ensure confidentiality, and document calls accurately.
• Escalate complaints and participate in service recovery.
• Support pharmacy and lab-related inquiries per protocol.

Skills

Customer service

Phone handling

Communication

Team collaboration

Education

High School Diploma or Equivalent

Tools

MS Word

Data entry

Job description

Sharp HealthCare is seeking a patient-focused call center representative. You will warmly assist prospective patients, handle inquiries via calls, emails, and chats, and support scheduling, referrals, and MyChart access while maintaining data accuracy and confidentiality.

The role emphasizes professional communication, adherence to scripts, and cross-functional teamwork in a busy health-system environment.