Patient Experience & Support Specialist

AdventHealth; Calhoun (GA); Vor Ort; USD 23.000 - 36.000; Vollzeit

Zusammenfassung

AdventHealth in Calhoun, GA is seeking a customer service-focused professional to join our call center. You will resolve inquiries, follow scripts, and manage insurance workflows to ensure accurate information and timely authorizations.

Responsibilities include handling schedule coordination, updating records, and contributing to department performance. Prior experience in customer service or a call center is preferred, with a reliable, team-oriented attitude.

Qualifikationen

• Must have excellent communication and customer service skills.
• Ability to adhere to scripts and workflows to ensure accurate information handling.
• Strong attention to detail and the ability to resolve inquiries promptly.
• Proven ability to work in a fast-paced environment and manage multiple tasks.

Aufgaben

• Resolves consumer inquiries accurately and promptly.
• Adheres to established workflows, scripting, and department greetings to ensure accurate demographics, insurance information, and authorizations.
• Assesses supported department schedules to maximize utilization of resources and avoid scheduling conflicts.
• Initiates insurance eligibility at the time of scheduling to ensure timely authorization procurement for reimbursement.
• Maintains current knowledge of educational materials necessary to perform department services.
• Researches issues thoroughly and takes appropriate action to promptly resolve them.
• Documents all interactions thoroughly and updates consumer records in the system.
• Meets individual department performance objectives such as quality and productivity.
• Performs other duties as assigned.

Kenntnisse

Communication

Customer service

Problem-solving

Attention to detail

English fluency

Teamwork

Ausbildung

Associate

High School Diploma

Tools

CRM software

Jobbeschreibung

AdventHealth in Calhoun, GA is seeking a customer service-focused professional to join our call center. You will resolve inquiries, follow scripts, and manage insurance workflows to ensure accurate information and timely authorizations.

Responsibilities include handling schedule coordination, updating records, and contributing to department performance. Prior experience in customer service or a call center is preferred, with a reliable, team-oriented attitude.