Medical Call Center Specialist – Patient Scheduling & Support

Our Family Health; Monroe (GA); On-site; USD 32,000 - 45,000; Full time

Job summary

Our Family Health in Monroe, GA seeks a Medical Call Center Representative to handle incoming and outbound calls, schedule appointments, and provide information about medical services with empathy.

You will document interactions in the EHR, assist with insurance questions, and collaborate with medical staff to ensure smooth patient care while protecting confidentiality under HIPAA.

Ideal candidates have strong communication, organizational skills, and experience in a fast-paced healthcare setting.

Qualifications

• Experience as a Medical Call Center Representative or similar role.
• Strong communication and interpersonal abilities required.
• Ability to manage high call volumes with professionalism and empathy.

Responsibilities

• Schedule, reschedule, and confirm patient appointments accurately.
• Provide information about medical services and office policies.
• Document patient interactions and update records in the call center database.
• Assist patients with insurance verification and billing questions.
• Collaborate with medical staff to ensure seamless patient care and communication.
• Maintain patient confidentiality and HIPAA compliance.

Skills

Strong communication

Interpersonal skills

Handling high call volumes

Organizational skills

Multitasking abilities

Medical terminology familiarity

Call center software proficiency

EHR systems proficiency

Prior call center experience

Education

High school diploma or equivalent

Tools

Call center software

Electronic Health Records (EHR)

Job description

Our Family Health in Monroe, GA seeks a Medical Call Center Representative to handle incoming and outbound calls, schedule appointments, and provide information about medical services with empathy.

You will document interactions in the EHR, assist with insurance questions, and collaborate with medical staff to ensure smooth patient care while protecting confidentiality under HIPAA.

Ideal candidates have strong communication, organizational skills, and experience in a fast-paced healthcare setting.