Consumer Experience Specialist

AdventHealth; Calhoun (GA); Presencial; USD 23.000 - 36.000; Jornada completa

Descripción de la vacante

AdventHealth in Calhoun, GA is seeking a customer service-focused professional to join our call center. You will resolve inquiries, follow scripts, and manage insurance workflows to ensure accurate information and timely authorizations.

Responsibilities include handling schedule coordination, updating records, and contributing to department performance. Prior experience in customer service or a call center is preferred, with a reliable, team-oriented attitude.

Formación

• Must have excellent communication and customer service skills.
• Ability to adhere to scripts and workflows to ensure accurate information handling.
• Strong attention to detail and the ability to resolve inquiries promptly.
• Proven ability to work in a fast-paced environment and manage multiple tasks.

Responsabilidades

• Resolves consumer inquiries accurately and promptly.
• Adheres to established workflows, scripting, and department greetings to ensure accurate demographics, insurance information, and authorizations.
• Assesses supported department schedules to maximize utilization of resources and avoid scheduling conflicts.
• Initiates insurance eligibility at the time of scheduling to ensure timely authorization procurement for reimbursement.
• Maintains current knowledge of educational materials necessary to perform department services.
• Researches issues thoroughly and takes appropriate action to promptly resolve them.
• Documents all interactions thoroughly and updates consumer records in the system.
• Meets individual department performance objectives such as quality and productivity.
• Performs other duties as assigned.

Conocimientos

Communication

Customer service

Problem-solving

Attention to detail

English fluency

Teamwork

Educación

Associate

High School Diploma

Herramientas

CRM software

Descripción del empleo

Our Promise To You

Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Our Promise To You

Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule

Full time

Shift

Day (United States of America)

Address

1035 RED BUD RD NE

City

CALHOUN

State

Georgia

Postal Code

30701

Job Description

Posting End Date: 11/6/2026

• Resolves consumer inquiries accurately and promptly.
• Adheres to established workflows, scripting, and department greetings to ensure accurate demographics, insurance information, and authorizations.
• Assesses supported department schedules to maximize utilization of resources and avoid scheduling conflicts.
• Initiates insurance eligibility at the time of scheduling to ensure timely authorization procurement for reimbursement.
• Maintains current and thorough knowledge of all educational materials necessary to perform department services.
• Researches issues thoroughly and takes appropriate action to promptly resolve them.
• Documents all interactions thoroughly and updates consumer records consistently in the relevant technology systems.
• Achieves individual key department performance objectives, such as quality assurance and productivity.
• Performs other duties as assigned.

Knowledge, Skills, And Abilities

• Ability to articulate the mission of AH and the CxC Required
• Strong attention to detail and ability to take initiative to resolve inquiries and issues Required
• Demonstrated personal commitment to promoting and providing excelled customer service Required
• Demonstrated interpersonal, customer relations, and communication skills; remains patient while interacting with consumers and colleagues Required
• Exhibits desire to continuously learn, improve service delivery, and work in a team environment Required
• Ability to listen and document notes simultaneously Required
• Ability to read, analyze, and interpret verbal and written instruction Required
• Maintains high energy and positive attitude Required
• Ability to remain calm under pressure Required
• Adapts quickly to change and balances multiple priorities in a fast-paced environment with changing priorities Required
• Ability to effectively present information and respond to questions from consumers, peers and management Required
• Ability to define problems, collect data, establish facts and draw valid conclusions Required
• Demonstrate organizational, time management and priority setting skills Required
• Seeks to build trust, respect and credibility with all partners through full, honest, consistent, and coordinated communication Required
• Demonstrates regular, consistent and punctual attendance Required
• Effective communicator in English, both orally and in writing Required
• Computer Proficiency: Microsoft Office Suite programs and basic keyboard typing skills Required
• Technological aptitude to master multiple programs and technologies, including CRM, telephony, electronic health records, and other potential systems Required

Education

• Associate Preferred
• High School Grad or Equiv Required

Work Experience

• 1+ year prior experience in a call center or customer service environment Required

Pay Range

$16.51 - $26.42

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.