Patient Experience Leader - Healthcare

Serenity Mental Health Centers; Parker (TX); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Competitive Pay

Excellent Benefits

401(k)

10 PTO Days

10 Paid Holidays

Job summary

A leading healthcare provider in Texas is seeking a Customer Service Lead to guide patients on their healing journey. This role requires a strong background in customer service, leadership skills, and the ability to handle situations with empathy. You will support your clinic team, educate patients, and ensure they understand their treatment options. With a focus on patient-first service, this position offers competitive pay and excellent benefits, making a real impact in mental wellness.

Qualifications

• 3+ years of full-time customer service experience is ideal.
• Experience in fast-paced, people-centered roles is a plus.
• Ability to guide and influence others effectively.

Responsibilities

• Build strong relationships with patients starting treatment.
• Educate patients on their treatment options.
• Address concerns with patience and support.
• Model excellent service and communication for the clinic team.
• Be willing to step into other roles as needed.

Skills

Customer service background

Leadership ability

Excellent communication

Problem-solving skills

Emotional intelligence

Education

High School Diploma or GED

Job description

A leading healthcare provider in Texas is seeking a Customer Service Lead to guide patients on their healing journey. This role requires a strong background in customer service, leadership skills, and the ability to handle situations with empathy. You will support your clinic team, educate patients, and ensure they understand their treatment options. With a focus on patient-first service, this position offers competitive pay and excellent benefits, making a real impact in mental wellness.