Customer Experience Supervisor: Lead Compassionate Call Center

Serenity Mental Health Centers; Fort Worth (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Premium benefits: 90% medical/dental/視

401(k) plan

PTO & holidays

Referral bonuses

Career growth opportunities

Job summary

Serenity Healthcare is seeking a Customer Experience Supervisor in Fort Worth, TX to lead our call center team, delivering compassionate, professional patient support and ensuring every caller feels heard and cared for. You’ll coach staff, handle escalations with empathy, and use performance metrics to raise outcomes while maintaining world-class service standards for patients.

This role prioritizes heart, drive, and leadership over healthcare experience, with meaningful growth opportunities and

Qualifications

• 1+ year experience supervising customer service teams.
• Experience in a call center environment is a strong plus.
• Passion for helping people — patients and teammates.
• A track record of hitting goals and improving performance.
• Clear, confident communication and strong decision-making.
• Ability to stay cool under pressure and adapt quickly when needed.
• A results-driven mindset with a focus on continuous improvement.

Responsibilities

• Lead a high-performing team delivering concierge-level patient support
• Coach with intention — accountability, honest feedback, personal growth
• Handle escalations with empathy and solutions-first thinking
• Use performance metrics to elevate team results and drive outcomes
• Maintain world-class service standards that make a real difference for patients

Skills

Team supervision

Coaching

Empathy

Goal orientation

Clear communication

Decision making

Resilience under pressure

Job description

Serenity Healthcare is seeking a Customer Experience Supervisor in Fort Worth, TX to lead our call center team, delivering compassionate, professional patient support and ensuring every caller feels heard and cared for. You’ll coach staff, handle escalations with empathy, and use performance metrics to raise outcomes while maintaining world-class service standards for patients.

This role prioritizes heart, drive, and leadership over healthcare experience, with meaningful growth opportunities and