Patient Experience Specialist — PT Clinic Front Desk

Physical Rehabilitation Network (PRN); Dallas (TX); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, Vision, and Dental plans

Paid time off

Student loan repayment options

Professional development & clinical-ED

Job summary

Physical Rehabilitation Network (PRN) is seeking a Patient Service Representative for our Dallas clinic. You will greet patients, schedule appointments, verify information, and support front-office operations to ensure a smooth, welcoming experience.

This full-time role requires strong customer service, attention to detail, and familiarity with scheduling systems. PRN offers competitive pay of $18–$20 per hour and a comprehensive benefits package.

Qualifications

• High school diploma or equivalent; healthcare admin education is a plus.
• Experience in customer service; healthcare setting preferred.
• Proficiency with office software and scheduling systems.
• Strong interpersonal skills and professionalism in a fast-paced environment.
• Attention to detail and accuracy in handling patient information.

Responsibilities

• Greet and welcome patients with professionalism and warmth.
• Schedule appointments and handle patient inquiries in person and by phone.
• Collect and verify patient information and insurance details.
• Maintain patient records and keep front office organized.
• Coordinate with clinical staff to ensure a seamless patient experience.

Skills

Customer service

Scheduling

Communication

Interpersonal skills

Education

High school diploma

Healthcare administration education

Tools

Office software

Scheduling software

Office suites

Job description

Physical Rehabilitation Network (PRN) is seeking a Patient Service Representative for our Dallas clinic. You will greet patients, schedule appointments, verify information, and support front-office operations to ensure a smooth, welcoming experience.

This full-time role requires strong customer service, attention to detail, and familiarity with scheduling systems. PRN offers competitive pay of $18–$20 per hour and a comprehensive benefits package.