Patient Experience Specialist - Part-Time (75% FTE) Ballard

University of Washington; Seattle (WA); On-site; USD 33,000 - 49,000; Part time

Benefits offered by this job

Near public transportation

Job summary

UW Medicine Primary Care Ballard is seeking a Patient Services Specialist 2 to join a team delivering efficient communications, triage calls, and scheduling for patients and providers. The role supports accurate demographic and financial data collection while contributing to a patient-first care environment.

The position emphasizes collaboration across the clinic to ensure exceptional care delivery and patient satisfaction. Part-time 30 hours/week, with 75% FTE, daytime shifts.

Qualifications

• High school graduation or equivalent required.
• One year of healthcare, administrative, or customer service experience preferred.

Responsibilities

• Providing staff, providers, and patients with an efficient system of internal and external communications, including phone answering and call triaging.
• Scheduling provider and ancillary service appointments.
• Obtaining patient demographic, financial, and clinical information.
• Partnering with clinic team to prioritize patient satisfaction and exceptional care delivery.

Skills

Customer service

Phone triage

Scheduling

Education

High school diploma or equivalent

Job description

UW Medicine Primary Care Ballard is seeking a Patient Services Specialist 2 to join a team delivering efficient communications, triage calls, and scheduling for patients and providers. The role supports accurate demographic and financial data collection while contributing to a patient-first care environment.

The position emphasizes collaboration across the clinic to ensure exceptional care delivery and patient satisfaction. Part-time 30 hours/week, with 75% FTE, daytime shifts.