Patient Experience Specialist – Part Time

Boston Children's Hospital; Boston (MA); On-site; USD 25,000 - 41,000; Part time

Benefits offered by this job

Flexible schedules

Health, vision & dental insurance

Retirement savings 403(b) plan

Tuition and license reimbursement

Cell phone plan discounts

Discounted T-pass rates

Job summary

Boston Children's Hospital is seeking a Part-time Patient Experience representative to provide administrative support to the Complex Surgery unit. You will coordinate services to patients and families, demonstrate engagement in departmental initiatives, and support hospital operations with excellent customer service.

The role involves scheduling, triaging calls, admissions/discharges, and ensuring smooth patient encounters, while contributing to continuous process improvements in a diverse

Qualifications

• High school education; bachelor’s degree preferred.
• Prior customer service or administrative experience preferred.
• Ability to communicate effectively both orally and in writing and show empathy.

Responsibilities

• Provide positive and effective customer service to support unit operations.
• Collaborate with referring providers and practices as needed.
• Coordinate patient scheduling and encounter-related tasks.
• Perform routine administrative functions and triage calls.

Skills

Customer service

Written & verbal communication

Empathy

Team collaboration

Education

High school diploma

Bachelor's degree preferred

Job description

Boston Children's Hospital is seeking a Part-time Patient Experience representative to provide administrative support to the Complex Surgery unit. You will coordinate services to patients and families, demonstrate engagement in departmental initiatives, and support hospital operations with excellent customer service.

The role involves scheduling, triaging calls, admissions/discharges, and ensuring smooth patient encounters, while contributing to continuous process improvements in a diverse